Jayachandran G Email & Phone Number

Chennai, Tamil Nadu, India

★ Worked on VoIP Cloud based technologies products like 8x8, Slack and Zoom, support and Implementation.★ Worked on configuring, managing, and troubleshooting collaboration devices for global clients.★ Worked on Messaging and directory services technologies products like Google Workspace, Okta, Exchange and Active Directory.★ Hands on experience in Server & Storage technologies products like AWS, Nutanix, Ansible, Sophos, Vmware.★ Driven weekly calls with UCC L3 team for… Show more ★ Worked on VoIP Cloud based technologies products like 8x8, Slack and Zoom, support and Implementation.★ Worked on configuring, managing, and troubleshooting collaboration devices for global clients.★ Worked on Messaging and directory services technologies products like Google Workspace, Okta, Exchange and Active Directory.★ Hands on experience in Server & Storage technologies products like AWS, Nutanix, Ansible, Sophos, Vmware.★ Driven weekly calls with UCC L3 team for escalation and process improvements.★ Attending daily status CR reports and Change, incident management calls.★ Attending Weekly calls with Security Operations team to improvise slack/email/servers related process change to maintain the team’s productivity.★ Attending Weekly calls with MDS -Messaging & Directory services and server & storage team for patching activity schedule and CRs approvals, team members Internal ticket discussion.★ Knowledge in handling of Service Calls (Tickets). ★ Good experience in Service Now, Jira ticketing tools.★ Resolve the problems to ensure a timely resolution through the Quality of service to meet SLA targets.★ Created 100+ knowledge base solutions for client specific troubleshooting i.e. operating procedures, policies, etc.★ Achieved 75% high first call resolution on a monthly basis and 90% customer satisfaction rate.★ Trained 25 new employees on cross technologies Slack,8x8,zoom,Okta, Ansible, AD appropriately and company standards Performed quality.★ Provided On-call coverage and demanded 24x5 production support. Show less

Chennai, Tamil Nadu, India

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