Jayachandran J Email and Phone Number

Leading a team of service delivery managers and country representatives, ensuring seamless operations and exceptional service delivery.Manage and oversee L2 operations, handling escalations and resolving complex issues to ensure customer satisfaction.Collaborate with cross-functional teams to identify process improvements and enhance operational efficiency.Develop and implement strategies to streamline workflows and optimize resource utilization.Act as a key point of contact for regional escalations, addressing issues promptly and effectively to minimize impact on business operations.

Currently working as analyst for the premium Team (GA)Daily activities :* Resolving and providing real time base solutions to the clients.* providing end - end support with in the TAT.* Working with the elevation and escalation teams.* Tracking and collecting metrics data of the agents with the team and helping them to improve it.* Helping onboarding engineers with the technical and process trainings.

Worked as technical support agent in EMEA * Troubleshooting and resolving customer queries and concerns.* Arranging and coordinating with the on-site engineer for setting up service.

Worked as Logistics senior analyst in EMEA from May 2017 - November 2019Job roles and responsibilities:* Supply chain management : Coordinating along with the ware house and the delivery team for the on time parts delivery.* Maintenance and monitoring : Handling the parts allocation across UK,Ireland and South Africa, tracking the parts which are used and unused.* Business communication and implementations : Having review meetings with the channel partners and organizations w.r.t the improvisation of the logistics operations. Analysis of the business performance and implementing cost cutting where ever it’s required.* Onboarding : Helping new employee with knowledge transfer, assisting and assigning the tasks them.