• A competent professional with 10+ years of experience in Back office operations and BFSI systems which includes Settlement, Reconciliation & Dispute Management of ATM & Debit Card transactions, and alternate channels like UPI, IMPS, AEPS, etc transaction. • A competent and result oriented professional, with rich exposure across the Banking & Finance sector. Possess excellent interpersonal, communication & organizational and team management skills.• Currently spearheading with Financial Software & Systems as Manager – Recon Operations.• I represent and a part of Reconciliation, Dispute management & Chargeback team who provide idea’s and set up the process on amalgamation of India’s one of the biggest bank merger Bank of Baroda, Dena Bank and Vijaya Bank .• Having a Process knowledge of ATM & POS chargeback, Settlements and Reconciliation of Debit card, ATM, Micro ATM, POS and Pre-paid transactions, Merchant Settlement and Payment, NFS, Rupay, Visa, MasterCard Un-reconciled Transactions Processing, Credit Vouchers Processing, BRS, Business MIS, Monthly and Quarterly Reporting.

>Operations Process Management>Merchant Management: Merchant KYC verification, Merchant on boarding Process & Product related Promotional activities communications to end customers and business partners>Recon and Settlement: Daily transaction reconciliation with ESCROW account and data processing and Liaising with the Finance team for Merchant settlement.>Business & Management MIS: Handle all the Management level business MIS that is useful for the management and give a clear-cut picture of the day to day business.>Implementation and SLA Maintenance: Setting up & maintaining SLA’s, productivity & targets for the process and the team.>Monitoring: Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.>Process Review: Conduct process reviews for ensuring strict adherence to the process parameters / systems as per defined guidelines by the organization.>Process Training: Determining training needs and conducting program to enhance efficiency in operations towards accomplishment of corporate objectives.➢ Team Management>Managing Team functions viz. manpower planning, setting up targets, performance appraisal, rewards & recognition, checking absenteeism, attrition, etc.>Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance among team members.>Preparing skill matrix and review the same>Manage the complete operation department.>Monitoring the performance of the team.➢ Customer Support & Inventory Management>Handles Inventory management of Blank Cards & MPOS terminals– Inventory, Min order maintenance, order placing and liquidation process upon consuming.>Handle customer & retailer escalations.

>Managed the complete back-office Operations.>Managed team to handle customer support and complaints.>Managed invoice raising and payment collection team.>People and Process Management.>Monitored team performance and setting up their skill matrix>Handled company inventory of mechanical parts, order maintenance and new order placing

>Handled client & vendors complaints and escalation calls>Followed up with the payment for the open Invoices with the clients.>Processing the Invoices after receiving payments.>Releasing payment to vendors.>Maintaining Records of the Open Invoices and the payments we received.>Raising the invoice and sending it to clients.>Assigning works volume to other team members

>Authenticating wire transfer done by our Citibank Customer of North America.>Validating, if the customer is eligible for the new offers.>Investigating and solving the account related queries/complaints done by customers.>Setup and Maintenance of different programs offered to the cardholders.>I am one of the two persons who setup and maintain "Do Not Call" service for whole North America's Citibank credit card holders.>Validate if the customer is eligible for the payment program suggested by our front-end team.>Validating the address line and phone number change requested by the customer is processed correctly.>Offering the payment defaulters an alternative program and collect the outstanding dues>Maintained a comprehensive understanding of the requirements and concepts.>Providing a high standard of service to all Customer on every occasion>Coordinating day-to-day office operations and reporting directly to the Supervisor of the Project.>Preparing reports on daily/Weekly and Monthly basis.>Consolidation and prioritization of work on a team level.>Attending HUB Calls with clients and addressing to the issues raised by onshore clients.

>Giving support to HP Notebook Customers globally>Troubleshooting and resolving issue related with HP Notebook.>Resolving hardware, software (third party software also), and wireless issue.>Create service ticket in case system need to be taken in for repair.>Calling customer in case of any sales opportunity.