Have worked as Service Delivery of Insurance products for Etiqa (an insurance and takaful business of Maybank group), Malaysia. Overseeing timely and quality delivery in compliance with the scope of work for the insurance/takaful products. Working closely with Business Users, core engineering and QA teams to ensure successful release of products and features. Ensuring consistently high service performance monitoring development team and evaluating customer feedback.

Responsible for end-to-end development of two flag-ship products such as Project Collaboration Tool, orangescrum.com and CRM for IT wakeupsasles.com. As a Delivery Manager was being the daily Contact for Clients Ensuring on-time Project Deliveries/Support Services, Customer Retention & Revenue Generation via Up-Sell & Cross-Sell, Acting as a link between the Clients and the Project/Program Managers, Tracking Key Program Milestones, Motivating and Managing the Program/Project Managers, Ability to Handle Multi-tasking, Ability to Communicate effectively with Excellent Verbal and Written Skills in English.

Was managing Onsite Customer Expectation collaborating with off-shore team, Business Analysis, Task assignment and overall execution of application development.

Hands-on coding, Unit Testing, Bug fixing & was reporting to the Project Manager. Also was involved in training on principles of software development and some other curriculums.