Have 25 years of diverse experience with organizations like American Express, Genpact, GECIS in leading Global Learning & Development, Human Resources, Operations (Voice & Back-office) and First Line of Defense - Regulatory, Compliance & Procedural monitoring with Audits based out of India & US for global markets. Currently working as an SVP & Head - People Function with HealthRecon Connect, a US Healthcare E2E RCM company, heading their E2E sub-functions for People team. Have driven various process improvements and automation of manual processes across people function, while delivering tangible results.As a Strategic Thinker and a certified LSS Green Belt, have driven transformation, automation & process optimization through innovative solutions & collaborative partnerships, with strong client & stakeholder management in a global matrixed environment. Have delivered improved Colleague Performance & Customer Experience across multiple lines of businesses, across diverse roles, delivering quantifiable business impact leading to improved effectiveness and efficiencies.Have been recognized for driving diversity and creating inclusive environment while directly leading global multi-cultural teams of ~500 HC or while heading People function for the company with continuous focus on developing talent for future. Consistently delivered strong Colleague Experience Survey annual results by keeping a highly engaged team while delivering best in class performance.10+ years of Coaching experience across institutes (corporates & educational) on: Career - growth, transition & mobility; Competency development – Management & Leadership; Personality and Personal Brand development.On personal front, I am an avid traveler and have covered 30+ countries and 100+ cities, thus giving me an opportunity to explore new cultures, locations, food, music and interaction with diverse people around the world.
Healthrecon Connect Llc
View- Website:
- healthreconconnect.com
- Employees:
- 915
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Chief People OfficerHealthrecon Connect LlcDelhi, India -
Senior Vice President & Head - People FunctionHealthrecon Connect Llc Jun 2023 - PresentDelhi, IndiaAs Head of People Function at HealthRecon Connect, I lead the E2E sub-functions ranging from Talent Acquisition, New Hire Training delivery, Rewards & Payroll, Core HRBP, HR Shared Services L&D and Communications & Engagement across multiple markets - SL, IND, PHP & US.Driven multiple process improvement projects, e.g. - launch of online Rewards site to reduce HRSS manual response, automated PIP documentation process, streamlined Talent Acquisition process including resume screening TAT, centralized shared services to drive standardization, reduced attrition rates by introducing various HRBP engagements & processes, streamlining Performance Management process, Skills mapping and assessments driving improvement in domain proficiency, revamping new hire training for RCM experienced vs. non-experienced candidates with customized learning paths, etc.As a custodian of our organizational culture and values, we have driven these through varied communication and engagement activities. We have built a culture of meritocracy with open and transparent environment on foundation of caring for our colleagues and clients. -
Senior Learning Consultant & Executive CoachFreelance Nov 2022 - May 2023Delhi, IndiaConducting TNI, designing & delivering trainings for FMCG, Infrastructure & Manufacturing Plants, Product/Technology/e-Commerce, ITES/BPOs/KPOs, Hospitality, Healthcare and Educational organizations on New Manager Development, Data Visualization, Storytelling, Task Orientation, Networking, Corporate Etiquettes, Customer Excellence, Social Styles, Interview preparation, etc. In addition, Coaching corporate leaders/colleagues across competency, personal brand & personality development, career growth & transitions.
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Vice President - Enterprise Testing, Operational Excellence (First Line Of Defense Operations)American Express Oct 2019 - Oct 2022Haryana, IndiaLed First Line of Defense for Regulatory & Procedural risks testing including Outside Agencies audits for 15+ Cards and Banking functions across 20+ languages covering 25000+ colleagues with ~500 multi-cultural teams across 10 global locations. Driving Monitoring Transformation by implementing population testing leveraging modern technology to automate regulatory high risk controls, delivered improved customer experience by identifying process gaps and introducing digital solutions with $2MN+ benefit to business. Led manual testing optimization reducing samples by ~12% thus delivering $3MN+ annualized operational efficiencies with ~23% HC reduction. -
Director - Learning Strategy, Solutions, Content Design, Delivery Operations And Relationship LeadAmerican Express Mar 2016 - Oct 2019Gurgaon, Haryana, IndiaPrimary Learning Strategy, Solutions & Relationship Leader for Global Card and Risk Operations business unit (New Accounts, Fraud & Collections functions). Led strategic discussions and partnered with operations on priority projects to develop content for training delivery to achieve key business objectives, e.g. Improving Customer Experience by 800+ bps, developing learning content for 10+ global markets and 20+ processes for Collections and piloted new adaptive personalized learning reducing classroom training time by ~20% -
Vice President - Training Delivery Operations & Human Resources, Banking Financial ServicesGenpact Jan 2014 - Mar 2016Delhi NcrLed Learning & HR for 6000+ Global colleagues for North America Banking accounts (teams in 5 countries) focusing on end to end colleague lifecycle through talent acquisition, new hire training, in production skill/talent development and retention. Delivered on key priority projects like – improving Customer NPS by 1500+ bps (ANZ Customer Service), Call Quality by 1000+ bps (US Collections) and reducing attrition by 1300+ bps -
Vice President - Global Corporate TrainingGenpact Jan 2011 - Dec 2013Delhi NcrLed key strategic initiatives for training function spanning 60000+ global colleagues, e.g. improving processes - new hires Net Promoter Score by 1300+ bps, Edu@Work by 500+ bps, vendor/contract management, technology initiatives for knowledge management & finalizing new LMS -
Asst. Vice President - Collections & Learning OperationsGenpact Jun 2006 - Dec 2010Delhi NcrLed Training Delivery Operations for Collections & Customer Service functions (US, ANZ, UK markets) from Oct 2008 – Dec 2010. Transitioned and led post charged off Collections Operations for one of the largest US Credit card companies from June 2006 – Sep 2008
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Senior Manager - Collections OperationsKeane Worldzen Oct 2003 - Jun 2006Collections Leader for 100+ specialists (post charged off recoveries)
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Project Analyst / ManagerCreative Credit Solutions, Llc (Usa) Oct 2001 - Jun 2003United StatesLed operations managing legal collections and skip tracing, including decisions on purchasing debt portfolio asset and expected ROI analysis
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Process Associate/Developer And Team Leader - OperationsGecis May 1999 - Sep 2001Delhi Ncr
Jaya Gupta Education Details
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Rajendra Prasad Institute Of Communication And ManagementMarketing And Sales Management -
Sales And Marketing
Frequently Asked Questions about Jaya Gupta
What company does Jaya Gupta work for?
Jaya Gupta works for Healthrecon Connect Llc
What is Jaya Gupta's role at the current company?
Jaya Gupta's current role is Chief People Officer.
What schools did Jaya Gupta attend?
Jaya Gupta attended Rajendra Prasad Institute Of Communication And Management, Delhi University.
Who are Jaya Gupta's colleagues?
Jaya Gupta's colleagues are Linda Protopapas, Sajjaad Faizer, Vinod Rana, Pabasara Devasurendra, Ashan Bandara, Travis Decarlo, Mph, Sujith Kumar.
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Jaya Gupta
Ml Architect |Research Scholar| Ai Ml | Data Science | Reinforcement Learning| Computer Vision| Transformers| Natural Language Processing| Nvidia Dli University Ambassador | GenaiSouth Delhi -
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Jaya Gupta
Associate Vice President Of Strategic Accounts | Scaling Strategy | Global It Delivery | Partner | Strategic Advisory | Customer Relationship | Managed ServicesIndia
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