• Planning and organising daily/ weekly production schedules. Balancing the needs of the customer, supply chain, business resources and optimising machinery efficiency.• Accurately raising purchase orders, booking in goods received and rising product claims. Monitoring supplier performance and proactively managing orders to avoid late deliveries.• Creating a streamlined process for managing and recording stock, resulting in more accurate month end reporting and significant financial gains from stock rotation and storage capacity. • Resolving customer enquires over the phone and via email, working with and coordinating several different departments, including external parties to reach a solution.• Simplyfying, reorganising and modernising very cumbersome, paper-based procedures, to more efficient electronic scanning and storage solutions. Saving significant time and resources. As well as providing a reliable audit trail. • Learning and very quickly becoming the super user of the company’s internal specialised software. Adding significant value to how the business operates by introducing more efficient ways of using the system, exploring and implementing new system capabilities, data cleansing existing information and training/ sharing knowledge with other system users.• Implementing system price changes, to ensure all goods purchased and sold reflect accurate and up to date pricing at any given time. Checking data and thinking thoroughly and logically through all the process to ensure no errors. Supporting this with coordinated timely communications issued both internally and externally to customers. • Presenting to directors the value of reporting, providing accurate and meaningful insights to the profitability of jobs, cost analysis, production performance, stock value, etc, which had never previously existed. All possible through the application of my advanced skills in Microsoft Excel.

• Answering, managing and actioning incoming telephone calls to the business. Ensuring these are dealt with in an efficient, professional manner and where required transferred to the relevant people. • Organising and establishing new filing systems and processes regarding paper and electronic records. Allowing information to not only be found easily when required but also securely held in line with relevant legislation. • Receiving and processing customer orders whilst ensuring that they were made aware of out of stock items, offering suitable alternatives where appropriate and informing them of any new products.• Scheduling and dispatching orders, using a range of different couriers, within the required deadlines and in accordance with customer procedures. Resolving any delays or problems with deliveries, ensuring all parties are kept informed.• Processing all sales orders, invoices, expenses, suppler invoices, petty cash transactions, etc using Sage Accounting Software. Making sure all items posted are accurate and correct, in line with accounting and VAT principles.• Pursuing any outstanding customer invoices via the use of statements, letters and telephone calls. Balancing my approach, when considering the need of recouping overdue debt as well as maintaining a positive customer relationship.• Researching, sourcing and applying a cloud-based telecommunications system which had not existed before.• Suggesting and implementing a new way for the business to sell discontinued stock via eBay, thus reducing stock levels and improving cashflow.• Establishing and analysing insightful data from Sage, using my highly proficient skills in Microsoft Excel, giving the business the ability to better understand stock levels and sales.• Dealing and negotiating with Amazon UK Ltd, recouping incorrect deductions and money owed which had been outstanding for some time.

• Playing an active part in the project management of a key contract, including the management of resources, working with and influencing a range of external parties, to drive the project forward to meet key deadlines and outcomes.• Creating and establishing a formal back office support function, with the right levels of systems and processes to support the current and future, size/ needs of the business.• Dealing with all client and supplier enquires and issues appropriately, with consideration to prioritisation and any associated wider implications.• Designing financial planning tools, such as cash flow forecasts through the use of excel, to allow more accurate and timely predictions and business decision making.• Educating myself in the use of Sage for completing accounting procedures, as well as proactively working with third parties in supplying information to the HMRC and running an effective payroll process. Including the introduction and communication of the company’s pension auto-enrolment.• Writing and consulting on company H&S policies and procedures which had never existed before. Ensuring that these not only met any legal requirements but that they were also realistic and achievable from a practical perspective.• Using previous HR knowledge and experience in writing HR policies and procedures, as well as acting as the employees line manager in proactively addressing, 1-2-1’s, absence management, disciplinary concerns, etc. As well as producing accurately all supporting HR documentation such as contracts of employment, letters, job descriptions, etc.• Contributing innovative ideas to the design and content of the company website and marketing materials, ensuring that the values and messages of the business are positioned correctly.

•Providing a comprehensive and effective HR service from the board of directors through to first line managers and employees within a Head Office environment.•Striving to develop a partnering approach, negotiating and building credible relationships with a range of stakeholders from senior managers, employees, external providers, recruitment agencies and potential future talent for the business.•Educating and coaching line managers in relation to the application of the company policies and procedures in line with the values and behaviours of the business.•Coordinating and managing high volume and complex recruitment campaigns across a range of functional areas from the initial planning stages through to final completion, proactively identifying and dealing with any issues that may occur.•Using and self-educating myself in a range of resourcing solutions including direct strategic and digital sourcing including the use of Linkedin and other social media.•Reviewing, establishing and enhancing administration and operating processes across the department to drive efficiency and consistency in a standardised manner. •Investigating alternative ways of working to overcome complex problems both in the immediate and long-term future. Actively involving all parties in this process and sharing this knowledge with colleagues and the wider team.•Analysing and interpreting data from a number of different sources and systems utilising excel tools such as pivot tables, charts, formulas, v-look ups, etc.•Stretching and challenging the system and IT capabilities that we use within the business such as SAP and the Applicant Tracking System to drive better efficiencies and data handling.•Generating innovative and creative ideas to shape the way myself and the team deliver to the business and our customers, and sharing best practice with the wider business / HR community

•Managing the Apprenticeship Programme process across a range of Construction & Engineering disciplines within The Oldham College.•Communicating clearly with learners, employers and also teaching staff to ensure successful achievements by all parties within set deadlines.•Establishing and driving forward ongoing targets for learners to achieve which are clear, specific, measurable and realistic. In addition, also ensuring that employers are aware of their required commitment to this process.•Marketing and raising the profile of apprenticeship programmes and The Oldham College within the construction industry, whilst also working closely with third party organisations such as the CITB.•Focusing on a wide range of new & current employer training needs within businesses and identifying how these can be met by The Oldham College.•Assessing and raising the awareness of H&S on construction sites, drawing employers’ attention to any new legislation and referring them to relevant HSE Publications/ Websites. •Increasing effectiveness of the process by ensuring the delivery of relevant and accurate administration documentation within strict time frames and guidelines.•Utilising previous experience and skills within the recruitment of apprentices, by identifying suitable learners and thus ensuring increased retention rates for both the employer and the college in the long term.

•Providing ‘first line’ advice and guidance in a confident manner to management at all levels on a wide range of employee issues ranging from attendance, absence, performance and similar disciplinary issues within an unionised environment.•Managing high volume short and long term absence, whilst maintaining an awareness of relevant legislation particularly within relation to DDA. Accessing advice and initiating involvement from organisations such as RNIB & RNID when required.•Requesting, analysing and challenging medical information to support the absence management process and co-ordinating with the business, union and employee with regards to reasonable adjustments to facilitate a successful return to work.•Guiding management in recognising disciplinary issues and conducting investigations in a timely manner. Providing support in evaluating information, establishing elements of gross misconduct and the suspension of employees when appropriate.•Preparing for, conducting and delivering decisions within disciplinary meetings in line with the organisations code of conduct and disciplinary procedure. Delivering appropriate administration in relation to the outcome and advising managers of any future steps.•Providing advice on the management of probationary employees, ensuring appropriate measures and steps have been taken and supporting them with the termination of contracts when necessary.•Assisting in administrative support with regards to letters and note taking, within the timeframes required by both HR and business managers within appeals and grievance processes.•Demonstrating flexibility in terms of listening and acknowledging other peoples’ views and opinions, in addition to adapting my skills and abilities thus delivering tasks to a high standard and exceeding customer expectations.

•Delivering advice and support to line managers on all day-to-day employee relations issues.•Ensuring that new contracts and contractual change letters are produced accurately and promptly (whilst also being involved in a wide range of other ad hoc administration duties).•Guaranteeing, as the key Health & Safety contact, that all rules & regulations are abided by, in addition to constantly reviewing and updating processes/procedures in line with company policy and legislation.•Investigating and advising employees with regards to any payroll and Inland Revenue queries.•Producing and analysing reports and statistics on turnover, absence and training initiatives, within tight deadlines, to enable successful business growth. •Actively playing a key role and functioning effectively in the HR Team, which lies within an organisational environment of rapid growth and change.•Constantly updating my knowledge of employment law using a range of different resources and hence ensuring the delivery of best practice.

•Advising and educating recruiting managers on candidate availability in the marketplace, sourcing options and costs. (Other issues covered including legal compliance in relation to recruitment and selection, the tools available and effective employment practices and procedures.)•Designing and putting together valid assessment centres, depending on the competencies and accuracy required for selection. Conducting competency and biographical interviews and providing feedback to both management and candidates.•Organising, managing and executing recruitment campaigns on behalf of/with recruiting managers both on a local and global basis.•Guiding recruiting managers and new employees re issues surrounding offer details, terms and conditions, pay/salary grades, etc.•Implementing procedures/forms to improve the recruitment administration processes to support effective and efficient recruitment campaigns (as well as supporting and playing a part in managing the HR Recruitment Administration Team through a complex transformation period).

My key responsibility was co-ordinating and running the undergraduate placement scheme for 2002/2003. This involved:•Initially developing, producing and updating a detailed database of university contacts and degree courses, to support efficient and effective targeting of job advertisements.•Marketing, leading discussions and liaising with other HR departments and management across the company to identify business needs for Undergraduates. Representing the company at careers fairs and university presentations.•Providing advice and guidance to managers re the aptness of scheme to their needs, possible target audiences and job advertisement content. Supplying them with details of the most up to date selection methods and their suitability.•Scheduling, organising and managing assessment programmes, including being involved in competency interviewing and administering SHL tests both on the day and on-line. Ensuring that all relevant legislation was adhered to and that standards and procedures were of ‘best practice’.•Establishing and managing a full two day Induction Programme for the undergraduates of 2002/2003 - something that had never existed before.