• Responsible for being a resolution specialist to handle difficult scenarios that involve account and billing issues. • My support includes executive level escalations and account takeover, managing a caseload that regularly exceeds 30 clients.• Developed a training course for new hires on tool utilization and was selected to assist in the training of new hires. • Took on a leadership role to include providing consultations for new hires and colleagues while maintaining high caseloads.

• Oversaw Store design and layout. Regularly managed 15+ merchandising projects at any given time, up to 25 projects simultaneously during peak seasons.• Trained and coached multiple teams leading to the team having the knowledge and skills to complete their job correctly without rework.• Planned and restructured inventory to accommodate increased freight during the holiday seasons. • Did a cost/benefit analysis that saved the store over $12k per year by adding an additional forklift to our operations, which reduced yearly on-site rental storage cost.• Executed a creative redesign of merchandise displays that the company used moving forward across all storefronts. This allowed the stores alternatives to make decisions on merchandising select products for promotions and peak shopping seasons.• Other key duties included hiring & evaluations of personnel, scheduling, performing store audits, cash management, online fulfillment through Buy Online Pick up In Store (BOPIS) and inventory control.

• This role involved extensive training and coaching to provide the team with the knowledge and skills to develop customers for life.• Directed 5+ projects regularly in addition to sales manager duties.• Took the initiative to coordinate with our corporate planning and fulfillment teams to remove an entire aisle of poorly performing merchandise and relocate it to areas of like product, thus generating more volume. I used the newly freed aisle to display more smokers and create a “BBQ Zone” to offer a one-stop shop for all things BBQ. Sales for BBQ smokers increased over 30%, seasonings sales increased 110%, cast iron sales increased 80%.

• Responsible for driving sales in the firearm, hunting, fishing and camping departments.• Led departments to increase overall sales by 30%, under my direction our store became #1 in the region for overall sales in firearms and fishing.• Responsible for gun sales audits before they reached point of sale. Ensured all ATF regulations were followed before a firearm sold.

• Responsible for the opening procedures for the store, duties included performing perimeter checks; ensuring staff was present and following protocols to efficiently unload freight trucks. • Supervised the departmental stocking of merchandising and displays to ensure we were ready for the morning walk with the manager.

• Responsible for generating leads, quoting projects, coordinating staff, marketing and following up with customers for payment and ensuring their satisfaction.• Maintained over 50 accounts annually and employed 6 workers.