Worked on the Market and Competitive Intelligence project, analyzing market and competitors using SQL and PowerBI, leading to a revised market strategy that increased ICICI Bank's market share.Environment: Agile, MS Visio, SQL, PowerBI, Tableau

Assisted in providing excellent business and technical support for resolving the business issues and improving customer service.

● Conducted research and analysis to identify key issues and opportunities for business improvement, informing decision-making and driving positive outcomes.● Facilitated meetings and workshops with stakeholders, effectively gathering requirements and defining project scope for successful solution delivery.● Supported the Sales team to prepare business proposals, conducted presentation to stakeholders to project the benefits/impacts of upcoming projects.● Developed clear AS-IS and TO-BE process outlines, maintaining operational efficiency through continuous improvement efforts.

● Analyzed client requirements, collaborating with all business areas, applications and technology teams, and external partners to create compelling proposals that led to a significant increase in client conversions.● Led customer-focused activities and workshops, achieving a 20% increase in client satisfaction metric, and fostering long-term partnerships.● Developed case studies of completed projects, conducted interviews with project managers to gather key information, insights, challenges faced during the project course.● Develop solution documentation, training materials, and support documentation to facilitate the smooth adoption and ongoing support of solutions.● Deliver training sessions on processes and systems to various individuals and business groups.● Ensured the deliverables adhered to relevant business and IT security standards, governance policies, and regulatory requirements.● Worked closely with Business Development Team, supporting them to present new project proposals.