Jayakrishnan Ramadas Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Build relationships and increase the bank’s wallet share per customer, utilize product knowledge and documentation to retain clients and reduce claw-backContact clients whose policies have lapsed and understand root cause/s, conduct financial analyses of contracts and provide clients with perspective on value of services Lead service account review meetings with customers, negotiate to reach fair conclusions for both business and customer with regard to Mortgage rates.Participate in… Show more Build relationships and increase the bank’s wallet share per customer, utilize product knowledge and documentation to retain clients and reduce claw-backContact clients whose policies have lapsed and understand root cause/s, conduct financial analyses of contracts and provide clients with perspective on value of services Lead service account review meetings with customers, negotiate to reach fair conclusions for both business and customer with regard to Mortgage rates.Participate in Root Cause Analyses including incident and problem management, ensure suitable levels of service and activity during problem resolutionLiaise between internal departments and external providers to facilitate seamless services Maintain high awareness of all service matters including technical solutions and implementations Work closely with CRM and product managers to identify and resolve cases at the earliest, work with Retention Team to maintain momentum on focused initiatives, assist and support Sales and Retention Supervisor/Manager, develop and motivate Call Centre agents to achieve growth Show less

Dubai, United Arab Emirates

Provide superior service to customers mapped as CSO (600 clients) to improve loyalty and maximised revenue for the bank, act as their single point of contact for consistent service and communicationProvide financial analyses of clients and propose instruments to achieve financial stabilityMaintain client relationships and acquire new clients for the banks, process all product requests for existing and new clients with complete documentation Help implement AML and risk management… Show more Provide superior service to customers mapped as CSO (600 clients) to improve loyalty and maximised revenue for the bank, act as their single point of contact for consistent service and communicationProvide financial analyses of clients and propose instruments to achieve financial stabilityMaintain client relationships and acquire new clients for the banks, process all product requests for existing and new clients with complete documentation Help implement AML and risk management skills, share knowledge of sanctions Show less

Postgraduate Degree, Engineering Management

Bachelor Computer Application, Computer Application

Commerical Pilot License, Pilot

Education record