•Leading a virtual team of 42 Engineers (13 DR’s) within AT&T Business organization which is responsible for Tier-2 support on network operations of AT&T managed services customers.•Accountable for LAN and WAN Network incidents for the supported clients, maintain service level agreements and handle escalation management. •Plan, direct, manage and oversee the Day 2 Support for all Enterprise customers of AT&T including Process, Metrics and operations supporting SD-WAN, WLAN, LAN & Security•Responsible for running the L2TAC operation for AT&T Strategic product using a Joint team of PW & NPW (Outsourced)•Drive customer orientated culture in team for owing up and driving resolutions. Manage hiring, mentoring and skill development of the team members. •Drive operational efficiency with an objective to improve productivity. Accountable for quality assurance and business reporting. •Collaborate with peer and partner organizations to identify opportunities of improvement and work cohesively in best interest of the corporation.•Handling technical or process escalations to facilitate speedy resolution, identifying improvement opportunities and implementing checks and measures to improve CSAT.•As a Change Champion, ensure compliance and quality, modeling and integrating change management practices into the team.Highlights and Achievements•Successfully on boarded the custom SD-WAN solution for IBM. Actively participated in migration from Legacy MPLS VPN to Cisco Viptela SD WAN.•Successfully onboarded the Tier2 Level TAC support to AT&T from External Vendor resulting in cost avoidance of $262,080•Re engineered RMA, Unreturned Part, Hands&Eyes Dispatch process etc in a better way to reduce OPEX.•Good Samaritan – Played a crucial role in extending help and mobilizing funds using crowd funding sites during the pandemic to the needy.•Coach & Mentor –Delivered internal Technical Training and Domain 1.0 Lab exams. Mentor for LDP’s and TDP’s in the Organization.

• Managed a team of 15 diverse engineers supporting AT&T managed services customer – CSC (DXC)• Accountable for LAN and WAN Network incidents for the supported clients, maintain service level agreements and handle escalation management. • Drive customer orientated culture in team for owing up and driving resolutions. Manage hiring, mentoring and skill development of the team members. • Drive operational efficiency with an objective to improve productivity. Accountable for quality assurance and business reporting. • Accountable for monitoring and improvement of KPIs to ensure high quality deliverables and nil defects. • Promote high level of engagement in the team with an aim to have high levels of transparency and integrity. • Support the team members in maintaining a healthy work life balance.Highlights:• Integrated CSC Commercial and Internal teams to create a scalable model with single interface for CSC Global Account.• Helped on the efforts of integrating the CSC with HP and forming the DXC services• Led employee engagement initiatives at the Bangalore Work Center for GD&A Speaker Series, GD&A Mentoring program & SPIRIT.• Led the implementation of R&S Networking LAB at GCSC for employee learning & development.

Sr. Team Leader for IP Configuration team & IP Tech Administrator team in Bangalore.Managing a team of 14 members.Goal Setting, 1-2-1 meetings, Mid Year and Year end Appraisals, Staff Recognition using Internal options, Conflict resolutions, New Hiring, PIP Handling, Shift Management, Project Supports etc are some of the People Management responsibilities that I Handle today.Responsible for configuring & delivering Colt IP Products and services [MPLS VPN, Internet Access, IP Transit] across 14 Countries in Europe.Directly interacting with end customers to understand their requirement and to design and implement complex network solutions as per customer requirement.Co ordinates with Engineering and Bespoke team in COLT to find out best suitable solution to Customer Requirements.Identifying the Process gaps, Analyzing it and work on improvement plans Leading or participating in different projects for improving efficiency in service delivery. Handling PE Router, CE router and ATM Switch configuration for MPLS VPNs, Internet Access services, Internet Transit Services.Handled different projects within SD for improving efficiency in networkSetting up weekly Conference calls with European Colleagues.Troubleshooting MPLS and BGP related issues faced by IP Config teamTroubleshooting Routing and QoS issues both at the customer and provider endDelivering customized solutions created as per the customer needsHandling DSL Network which includes ATM Switch, DSLAMs (Siemens, Alcatel, Actelis)Handling COLT DCN (Management Network) for all the NEs like Routers, Switches.Creating & Maintaining Weekly SLA /OLA/KPI reportsTeam Meetings, Team Training sessions, Product Training to external Teams etc..

L2 Engineer in BSNL Network Operations in Bangalore.Configuration and testing of Services related to project, which are subjected to validation by BSNL.Network Compatibility Testing for the New IOS’s and New Hardware Modules by Simulating the Various Services in Test bed.Installing, monitoring and maintenance of Cisco (7600 and 12000) series routers Level 2 Network Trouble shooting for all Escalated issues including NIB II Backbone and MPLS VPN circuit faults reported to NOC.Responsible for Traffic controlling on all international Leased Lines meant for routing internet traffic of BSNL.A total of 100 GE Links and around 20 STM-1 links leased from different providers.Responsible for successful Implementation of Year 3 and Year 4 expansions of the NIB2 P1[Router Installation, Module Installation, Acceptance Testing & making over of New Locations]Responsible for IOS up gradation of all the Cisco routers in the network with latest Version released by CiscoInstallation and configuration of Inter AS VPN [MPLS NNI]Professional expertise in the configuration of Static Routing, RIP, OSPF, BGP PIM, Protocols.Remote technical support for Country wide Network Rollout.Sound knowledge in access-list and subnets.Responsible for the Integration of various services & networks Like IPTV & Broadband multiplay services with NIB2P1 backbone.Handling of Internet related issues which include routing and advertisement of PA IP pools in the internet and internet related customer complaints.Commissioning of STM 1, STM 16 & GE Links for BSNL backbone & International Gateways.

Level 2 Support for Airtel DSL Broadband Customers.Handling connectivity, speed & browsing related issues. Troubleshooting DNS, SMTP, and POP3 server problems.

Administrator in Satyam Iway’sProviding assistance in Internet Browsing.Configuration and troubleshooting of LANTroubleshooting PC faultsManaging and supporting of VOIP Phone’s, Video Conferencing between Iway’s, and Internet browsing thru Wi-Fi.

Broadband installation TechnicianInstallation of DSL ModemConfiguration and troubleshooting of DSL/Internet connectivity for . [Bharti Infotel (Touchtel), Tata Tele services, United Tele Links]