Who is Jayakumar S? Overview
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Jayakumar S is listed as Lead , System Engineering at AT&T, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Jayakumar S.
Jayakumar S previously worked as Principal , System Engineering at At&T and Manager, Enterprise Network Support Tier-2 / Product Support Tier-2 TAC at At&T. Jayakumar S holds Mba, It from Manipal Academy Of Higher Education.
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AT&T
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Profile bio
About Jayakumar S
Experienced in handling major functions across the Services spectrum – Service Delivery & Operations, Customer Advocacy, and Project Management. Lead team with technical stewardship on SD-WAN, SASE, MPLS, Cloud Technologies on multiple OEM’sArista, Nexus, Juniper, Cisco vMBS, Versa, Fortinet & Azure and AWS platforms.
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9 roles
Jayakumar S work experience
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Principal , System Engineering
Current
Sep 2022 - Present
Manager, Enterprise Network Support Tier-2 / Product Support Tier-2 Tac
- Leading a virtual team of 42 Engineers (13 DR’s) within AT&T Business organization which is responsible for Tier-2 support on network operations of AT&T managed services customers.
- Accountable for LAN and WAN Network incidents for the supported clients, maintain service level agreements and handle escalation management.
- Plan, direct, manage and oversee the Day 2 Support for all Enterprise customers of AT&T including Process, Metrics and operations supporting SD-WAN, WLAN, LAN & Security
- Responsible for running the L2TAC operation for AT&T Strategic product using a Joint team of PW & NPW (Outsourced)
- Drive customer orientated culture in team for owing up and driving resolutions. Manage hiring, mentoring and skill development of the team members.
- Drive operational efficiency with an objective to improve productivity. Accountable for quality assurance and business reporting.
Dec 2017 - Sep 2022
Manager, Gcsc, Global Delivery & Assurance
- Managed a team of 15 diverse engineers supporting AT&T managed services customer – CSC (DXC)
- Accountable for LAN and WAN Network incidents for the supported clients, maintain service level agreements and handle escalation management.
- Drive customer orientated culture in team for owing up and driving resolutions. Manage hiring, mentoring and skill development of the team members.
- Drive operational efficiency with an objective to improve productivity. Accountable for quality assurance and business reporting.
- Accountable for monitoring and improvement of KPIs to ensure high quality deliverables and nil defects.
- Promote high level of engagement in the team with an aim to have high levels of transparency and integrity.
Aug 2015 - Dec 2017
Sr.Team Leader, Ip Config Mgmt
Sr. Team Leader for IP Configuration team & IP Tech Administrator team in Bangalore.Managing a team of 14 members.Goal Setting, 1-2-1 meetings, Mid Year and Year end Appraisals, Staff Recognition using Internal options, Conflict resolutions, New Hiring, PIP Handling, Shift Management, Project Supports etc are some of the People Management responsibilities.
Mar 2008 - Aug 2015
Customer Engineer
L2 Engineer in BSNL Network Operations in Bangalore.Configuration and testing of Services related to project, which are subjected to validation by BSNL.Network Compatibility Testing for the New IOS’s and New Hardware Modules by Simulating the Various Services in Test bed.Installing, monitoring and maintenance of Cisco (7600 and 12000) series routers Level.
Jun 2005 - Mar 2008
Dsl Helpdesk Engineer In Airtel Broadband And Telephone Services
Kou Chan Knowledge Convergence (P) Ltd.
Level 2 Support for Airtel DSL Broadband Customers.Handling connectivity, speed & browsing related issues. Troubleshooting DNS, SMTP, and POP3 server problems.
Mar 2004 - Jun 2005
System/Network Admin In Sify Iway
Prolease India Pvt. Ltd
Administrator in Satyam Iway’sProviding assistance in Internet Browsing.Configuration and troubleshooting of LANTroubleshooting PC faultsManaging and supporting of VOIP Phone’s, Video Conferencing between Iway’s, and Internet browsing thru Wi-Fi.
Sep 2003 - Mar 2004
Technician (Broadband Installation) In Touchtel Telephone Services And Solutions
Quick Connections
Broadband installation TechnicianInstallation of DSL ModemConfiguration and troubleshooting of DSL/Internet connectivity for. [Bharti Infotel (Touchtel), Tata Tele services, United Tele Links]
Jul 2002 - Sep 2003
4 education records
Jayakumar S education
Computer Engineering
Gpt, Vechoochira
Pre Degree Cource, Pcm
Sslc, Secondary School Leaving Certificate
High School , Muthukulam
FAQ
Frequently asked questions about Jayakumar S
Quick answers generated from the profile data available on this page.
What company does Jayakumar S work for?
Jayakumar S works for AT&T.
What is Jayakumar S's role at AT&T?
Jayakumar S is listed as Lead , System Engineering at AT&T.
Where is Jayakumar S based?
Jayakumar S is based in Bengaluru, Karnataka, India while working with AT&T.
What companies has Jayakumar S worked for?
Jayakumar S has worked for At&T, Colt Technology Services, Hcl Infosystems Ltd, Kou Chan Knowledge Convergence (P) Ltd., and Prolease India Pvt. Ltd.
How can I contact Jayakumar S?
You can use AeroLeads to view verified contact signals for Jayakumar S at AT&T, including work email, phone, and LinkedIn data when available.
What schools did Jayakumar S attend?
Jayakumar S holds Mba, It from Manipal Academy Of Higher Education.
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