A certified ITIL Expert and PAHM certified seasoned professional with extensive IT delivery and customer facing experience for customers based in USA and UK.Currently, playing the role of Service Delivery Director for large IT application maintenance engagements for US based top healthcare customers and having end-to-end ownership for Delivery, P&L, Operations and Business Development.Experienced in Healthcare, Retail & Distribution, Travel & Hospitality and Insurance industries. Have 8+ years of onsite experience in client locations. Handled team size of several hundred associates.A specialist in managing high performance teams in Onsite-Offshore model in a highly optimized model. Extensive hands on experience across full spectrum of IT Delivery and Operations. Experienced in managing and nurturing customer relationships. Client Executive connect for Delivery Governance and EscalationsPersonal IT experience spans across Application Development, Maintenance, Database Administration, Application Migration, Re-engineering and Software Quality Assurance in various roles ranging from Developer, Project manager to Delivery Director.In prior assignments, played key role in transitioning the enterprise wide applications.Received several awards and accolades from customers for my personal excellence.Have completed a number of professional Certifications including the following:- ITIL Expert- Professional, Academy for Healthcare Management- Leadership for Strategic Execution (Stanford certified)- Certified Software Quality Analyst