Oversee the reception of incoming goods at warehouses, ensuring meticulous product tracking, safe and secure storage, and efficient dispatch to customers.

Engage in research activities and data collection through diverse methods, including surveys, interviews, and data analysis tools. Subsequently, meticulously analyze the amassed data, decipher emerging trends, and deliver comprehensive reports and presentations to clients or internal team members.

 Understanding client business objectives and deliver Management Information Dashboards and Reports. Create Process documents and manage SLA’s as committed to the clients. Publish External and Internal Client Reports – Daily, Weekly and Monthly Performance Reports. Conducting coaching for new associates on job trainees.

 Generate Basic reports form server on daily basis and update the same to the respective team. Real time management – Manage the call flow with the available manpower to consistently deliver client SLA’s. Client Reports – Daily, Weekly and Monthly reports. Manage Roster for the process. Interact with the client for scheduling and planning for next 4 weeks.