Jayakumar Dilliraju Email & Phone Number

Chennai, Tn, In

India

Chennai, Tamil Nadu

Chennai, Tamil Nadu

Advanced to Manager Service Delivery to handle multiple projects across locations, establish process improvements and stabilize new projects. Involve in capacity planning, transitions, Ramp-up planning, goal setting, risk identification & mitigation, change implementation, team appraisal and rewards & recognition.

Chennai, Tamil Nadu

Forecasting workload and scheduling staff to meet anticipated workloadInvolved in capacity planning, transitions, Ramp-up planning, goal setting, risk identification & mitigation, change implementation, team appraisal and rewards & recognitionRegular interaction with clients through conference calls, meetings with the senior management to review and analyze performance matrix then to resolve the potential gaps in the processSOW review and alteration during initial phase and getting them approved by clientMapping customer requirement, creating process workflow, coordinating in developing, implementing and transitioning processesMonitoring day to day functioning of processes, handling modifications and enhancementsImplementing measures to minimize the manual work & maximize automation, monitoring accuracy, productivity and satisfaction of client managementEnsuring a high quality delivery, elevating customer satisfaction, while adhering to SLA’sTracking customer complaints to closure, adherence to quality policy, preparing root cause analysis reports to improve qualityDriving organizational goal to ensure functional excellence in the businessConceptualizing & developing need based process-training modules for developing multi-skilled work forceReviewing, evaluating and updating process training modules as neededTraining UnderwentSix Sigma (Yellow Belt)ARM (Active Risk Mitigation) grid trainingFacilitative TrainingBusiness CommunicationLeadership ManagementOverview Concepts of ISO and TQM (Total Quality Management)

Caliber Point Business Solutions is the independent BPO arm of Hexaware Technologies, a leading global IT & BPO services company)

A leading content transformation (digitizing, delivering and distributing it through multiple channels) company providing near real-time content and knowledge process outsourcing services)

Master Of Computer Applications (M.C.A.), Computer Science

Master of Computer Applications Bachelor of Business Administration

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General