Jayakumar Jayaraman Email & Phone Number

15+ years of total IT experience in Telecom and contact center technology. Having Strong knowledge and experience in Genesys Contact Center(Pure Engage, Purecloud) and Amazon Connect Contact Center.KEY HIGHLIGHTS: Expertise in Genesys Pure Engage & PureCloud(CCaaS)solution related to Contact Center Expertise in Genesys PureCloud Collaborative, Communicative and Contact Center service Hands on experience in PureCloud ARCHITECT tool for Callflow Development Hands on experience in PureCloud Queues, Call Routing, Integrations, Scheduling, Skills configuration Worked on many Genesys Development, Enhancement, Implementation & Maintenance project Hands on experience in IVR development using Composer with Java, JSP, VXML, GRAT and GRE Hands on experience in Genesys Routing development (workflow) using SCXML, ORS Hands on experience in Genesys tools such as GA, GAX, Composer, CCPulse+, WWE, IWD, CME, WWEExpertise in Amazon Connect (CCaaS) Contact Center solutionHands on experience in Amazon Connect, DynamoDB, CloudWatch, S3, Lambda, Gitlab, Amazon LEX Skills :• Genesys Pure Engage Contact Center (IVR, Rouitng) • Genesys PureCloud Contact Center (CCaaS)• AWS Amazon Connect Contact Center(CCaaS)• RFP Analysis• Genesys On-premise pure engage• Solution proposal• Solution designing • Genesys Consulting • Inbound and Outbound • Routing & Reporting • Genesys Framework • iWD, GRE and eServices• Project Management• Team Building & Leadership• Technical Consulting

Listed skills include Genesys, Ivr, Call Routing, Cti, and 2 others.