Jayakumar K B Email & Phone Number

United Arab Emirates

* Establish Service operations* New business plan , Initiatives, Strategy, Budgeting* Establishing partnerships, team building, impart training* Expanding to new geographies * Service operations management software implementation * Define Process, procedure, performance , its evaluation and improvement plans

Uae

• Handling Service networks in the UAE, Saudi Arabia, Bahrain, Oman, Qatar, Kuwait, Turkey, Jordan, Palestine, Egypt, Iraq, Kenya, Nigeria, Tanzania and Russia. • Responsible for the overall day to day operations and management of Service Department, including service providers, CRM, service logistics, spare parts planning.• Responsible for Service Centre audit ensuring more than 85% customer satisfaction ratio.• Responsible for forecasting customer service needs for the Middle East… Show more • Handling Service networks in the UAE, Saudi Arabia, Bahrain, Oman, Qatar, Kuwait, Turkey, Jordan, Palestine, Egypt, Iraq, Kenya, Nigeria, Tanzania and Russia. • Responsible for the overall day to day operations and management of Service Department, including service providers, CRM, service logistics, spare parts planning.• Responsible for Service Centre audit ensuring more than 85% customer satisfaction ratio.• Responsible for forecasting customer service needs for the Middle East Africa & CIS in order to plan geographical Service Centre coverage and repair capacity in line with the Sales growth for the Region.• Responsible for managing the warranty cost in terms of forecasting the repair volume and planning the budget requirements for MEA&CIS Region.• Appointed Authorised service centre across the region and Level3 & 4 repair centre in UAE.• Coordinated with Product design and production team for feature improvement and future implementation.• Designed the service policy and implemented across the territory. Show less

United Arab Emirates

• Achieved more than AED 1M Net profit per year for consecutive 4years (more than AED5M) with approximately 30% growth year on year. • New business plan proposed and implemented- Data Recovery Lab, Enterprise Support service, Mobile customisation & protection service, Managed Print Service, Remote support, Pick & drop services etc.• Increased the number of service centres from 5 to 10, manpower from 30 to more than 80.• Implemented best practice based Help Desk and Service centre… Show more • Achieved more than AED 1M Net profit per year for consecutive 4years (more than AED5M) with approximately 30% growth year on year. • New business plan proposed and implemented- Data Recovery Lab, Enterprise Support service, Mobile customisation & protection service, Managed Print Service, Remote support, Pick & drop services etc.• Increased the number of service centres from 5 to 10, manpower from 30 to more than 80.• Implemented best practice based Help Desk and Service centre management software.• Defined Standard Operating Procedure for the Service department.• Responsible for preparing SLA and contracts with service partners.• Partnered with Samsung, Apple, Lenovo, Sony Vaio and Epson for Authorised service centres. Show less

Uae And North Africa

• Established service centre in Libya, Morocco within 12months.• Revenue breakeven within 6 months.• Achieved Net profit target of USD200K in the first year of operation.• Same day pick and drop service provided to vendors and partners in UAE.• Responsible for achieving service levels and service standards.

Computer Science

B Sc

Pre Degree

Sslc