Jayakumar Raju Email & Phone Number

Coimbatore, Tamil Nadu, India

Sydney, New South Wales, Australia

• Interact with Business users and provide solution and guidelines for the smooth business run • Responsible for troubleshooting of SAP MM, WM and SD issues and providing the best solutions• Handled cross functional issues in SAP FI-CO, PP and PM areas and EDI/IDoc related issues • Manage Onsite – Offshore teams in terms of communications with client, to ensure quality deliverables on time.

Brisbane, Australia

• Responsible for troubleshooting of SAP MM, WM and SD issues and providing the best solution within SLA’s • Handled most of the Inter-company Sales related Issues in Delivery, PGI and Billing, Idoc related issues. Also, Warehouse related issues like TR, TO, PCN, stock imbalance issues • Involved in SAP Fiori Testing for PR and PO Approval process • Coordinate with 3PL Partner (DHL) team to map the SAP and DHL Interface fields• Hands on ServiceNow ITSM tool for Incidents, Service Request, CRQ and Problem tickets

Malaysia & Japan

• Requirement Gathering, preparation of Business process design, Configuration design & Solution design document for various types of business process • Preparation of Functional Specification for various types of RICEFW (Report, Interface, conversion, Enhancement, Forms and Workflow)• Coordinate with Ariba team members to map the SAP and Ariba Interface fields and execute E2E (end to end process) test during System Integration testing

Chennai Area, India

• Handling the issues relating to SAP Inventory Management and IS Retail• Handling the issues related to Idoc Monitoring and reprocessing the Idoc’s• Created Knowledge Base Document (KBD) for SAP Idoc related issues • Provided Inventory extraction tool development support to match month end stock reconciliation

Chennai Area, India

• Involved in Realization phase for MM and CIN configuration • Performed initial upload activities for inventory • Interface data between Legacy system (GTOP&CATS) and SAP R/3 ECC 6.0 system • Provide training to End User on Master Data and Transaction knowledge process in SAP

Mumbai Area, India

• Handling the issues relating to Material Management• Monitoring tickets in support queue and driving them to resolution within SLA timeframe• Monthly meetings with business for reviewing and improvement in process

Saudi Arabia

Chennai Area, India

 Explain the Car features and benefits based on customer needs Providing necessary driving demo to feel the luxury and to understand vehicle performance  Arrange the required loan requirements and provide the necessary assistance to get all the paper work  Take part in major Trade Fair and Expo

Salem Area, India

 Visit all the retail and wholesale customers to explain the product quality and features  Setting up meetings with potential clients for big corporate customers and Chain stores  Maintain the Sales reports by collecting, analyzing, and summarizing by products  Contributes to team members for accomplishing related monthly results  Study the competitor analysis, oversee product advertising

Master Of Business Administration - Mba, International Business

Bachelor Of Business Administration - Bba, Business Administration And Management, General