Jayakumar Shankar Email & Phone Number

Mumbai Area, India

Ascertained all Major Business Risks related to ‘inactive’ and ‘revoked’ status of entity’s Certificate of Authority (COA). And worked towards putting COAs back to good standing which helps entity to stay ‘active’ for definite period.Profiled Invoice Management Procedures and Tracking Mechanism in order to always adhere to vendor’s payment due-dates considering internal constants.Preparing RCSA frameworks dedicated for maintenance of Professional Licenses, Certificate of Authority, Filing Annual Reports and Franchise Tax Filings.Preparing a Case study on minimizing the various expenses involved in maintenance of Professional Licenses and Certificate of Authority and the same was well received by Senior Management.For the benefit and easy accessibility of Top management, Pitched and Outlined Licensing Portal for repositioning of all Professional Licenses, Contractual Bonds and Certificate of Authority of respective entities.Established a good relationship between Legal Vendors and Attorneys in US and Australia for maintenance of COAs and Professional Licenses.

Mumbai Area, India

Internal Auditor - RCSA (Risk and Controls Self Assessment) coordinator for US, UK and NRI Customer Service Operations in Collections and Customer Interaction Management (CCIM) Compliance Team in TCS BFS BPO.Coordinating iQMS audit for US, UK and NRI Customer Service Operations, whilst setting expectations to operations how to approach the Quality Management System audit and assisting them in achieving thoseset expectations.Coordinating Third Party Information Security Audits (TPISA) in Mumbai and Chennai for US, UK and NRI Operations. Since it is Third party Information Security audit, obtained an opportunity to work closely with Technology Team to understand all the technology aspects of daily business operations.Performing Review the reviewer role for CCIM Units in order to double check all the tests were performed and summarized accordingly.Reviewing Master Level Service Agreement (MSA) and Statement of Work (SOW) for new migration accounts.Created a special RCSA framework dedicated only to Quality and Training to UK and NRI Operations to strengthen their quality aspect in business operations.Green Belt Trained, Certified ISO 9001:2008 Lead Auditor, Certified TCS e- Serve Internal Auditor, Certified in ISO Continuity Of Business Awareness Coordinator.

Mba, Marketing & Finance

B. Com, Banking