Jaya Kumar work email
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Jaya Kumar personal email
Jaya Kumar is a Manager at Avaya at Avaya. She possess expertise in networking, management, project management, vendor management, multinational and 2 more skills. Colleagues describe her as "I have known Jaya Kumar for the past 10 years. During my MBA course at Nanyang Business School, NTU , we did some modules together. I could see how he used to bring in his professional experience into engaging discussions during studies. After that, as we moved on into our respective careers, we have kept in touch all these years and meeting regularly at MBA seminars or alumni functions. I feel he’s a responsible , honest, conscientious, and a great team member and a trustworthy… Show more" and "I know Jaya as a dedicated and efficient employee, he always give his best to complete whatever tasks assigned to him. As a Product Development Manager in SingTel, he managed well and successfully implemented many projects for the company within schedule and budgets. One of the project in SingTel that he had successfully implemented was the VoIP projects. He is also a good team player and have no problems working with subordinate and peers. As a friend, he is also approachable and good… Show more"
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Service Engagement Manager (Sem)Avaya 2007 - PresentAs SEM, I am managing services accounts of major corporate clients (covering all aspects of services sales). Responsible in executing requirements of contract and enhancing processes in service provisioning/delivery. Responsible for customer satisfaction scorecard and build on relationships with our corporate clients , who are mainly in the banking/finance sector and multinational companies. Also, I have arranged regular product/services sessions, improve customer satisfaction levels, exploring new business opportunities in services/sales. Responsible for ensuring SLAs (service levels) are met, reviewing/managing services contracts, renewals and overall services management. -
Associate Vice-President (Network Services)Jp Morgan Chase Bank Ltd 2006 - 2007Member of global network services team of the bank responsible for daily operations, project management, vendor management, Voice/VoIP network operations (video conferencing, pabx/voice, trader-boards, contact centers, fax and modems) maintenance, network updates, provisioning change requests and implementations.
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Product Development Manager (Corporate Business)Singtel 2000 - 20051.) Services and presales support, new projects and product development and marketing activities for the global corporate business customers of Singtel. 2.) Managed budget for capex and opex costs for these products/services and support business revenue goals. Responsible for putting out closed tenders/RFPs for new platforms/services and shortlisting preferred partners/vendors. 3.) Project-manage the deployment of such products/services including testing and commissioning. Assist network operations team (NOC) in successful cut-over of such services to production. Support customer solutions team in customer bids and RFPs by participating in the required responses related to product, marketing and operations. 4.) Managed the tender process and was the overall-in-charge of RFP document development and preparation. .5.) Managed and negotiated with partners on deliverables, terms and commercials.6.) Performed presentations on bid status, value propositions and finalisation for tender award. -
Mnc (Multinational) Customer/Technical Service ManagerLucent Technologies Pte Ltd 1995 - 19991.) Managed installation or upgrades, resolution or escalation of issues related to large regional voice networks, including PABX (private automated branch exchange) / ACD (automatic call distribution) / CTI (computer telephony integration) / MCU (multi conferencing unit). Attended technical training and internship in the US.2.) Prepared , presented, negotiated and managed service accounts/contracts for multinational clients.3.) Participated in customer bids/RFPs (request for proposals) , product presentations, technical clarifications, demonstration and training for products/services to customers, management and internal departments.
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Test/Production EngineerDelphi Automotive Systems 1991 - 1995Maintenance and support of test systems for EFI (electronic fuel injection) systems and remote key-less entry systems for automotive industry. Attended knowledge transfer programs in the US and UK.
Jaya Kumar Skills
Jaya Kumar Education Details
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Nanyang Business School (Ntu)International Business -
Computer Systems/Electronic Engineering -
Nanyang PolytechnicSpecialist Diploma Infocomm Technology
Frequently Asked Questions about Jaya Kumar
What company does Jaya Kumar work for?
Jaya Kumar works for Avaya
What is Jaya Kumar's role at the current company?
Jaya Kumar's current role is Manager at Avaya.
What is Jaya Kumar's email address?
Jaya Kumar's email address is ja****@****.com.sg
What schools did Jaya Kumar attend?
Jaya Kumar attended Nanyang Business School (Ntu), Curtin University, Nanyang Polytechnic.
What skills is Jaya Kumar known for?
Jaya Kumar has skills like Networking, Management, Project Management, Vendor Management, Multinational, Voip, Operations.
Who are Jaya Kumar's colleagues?
Jaya Kumar's colleagues are Nilima Padwal Erande, Paul Yost, Prathap Avaya Corporation, Manuel Gozalez Jaimes, Teri Crane, Sabrina Tripaylan, Ken Rudisell, Bsm, Mae-Aet.
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Jaya Kumar
Cnc Turning & Milling Programing Setting Operating At Premplas Technology Pte Ltd Woodlands SingaporeSingapore
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