Jaya Kumar Email & Phone Number

As SEM, I am managing services accounts of major corporate clients (covering all aspects of services sales). Responsible in executing requirements of contract and enhancing processes in service provisioning/delivery. Responsible for customer satisfaction scorecard and build on relationships with our corporate clients , who are mainly in the banking/finance sector and multinational companies. Also, I have arranged regular product/services sessions, improve customer satisfaction levels, exploring new business opportunities in services/sales. Responsible for ensuring SLAs (service levels) are met, reviewing/managing services contracts, renewals and overall services management.

Member of global network services team of the bank responsible for daily operations, project management, vendor management, Voice/VoIP network operations (video conferencing, pabx/voice, trader-boards, contact centers, fax and modems) maintenance, network updates, provisioning change requests and implementations.

1.) Services and presales support, new projects and product development and marketing activities for the global corporate business customers of Singtel. 2.) Managed budget for capex and opex costs for these products/services and support business revenue goals. Responsible for putting out closed tenders/RFPs for new platforms/services and shortlisting preferred partners/vendors. 3.) Project-manage the deployment of such products/services including testing and commissioning. Assist network operations team (NOC) in successful cut-over of such services to production. Support customer solutions team in customer bids and RFPs by participating in the required responses related to product, marketing and operations. 4.) Managed the tender process and was the overall-in-charge of RFP document development and preparation. .5.) Managed and negotiated with partners on deliverables, terms and commercials.6.) Performed presentations on bid status, value propositions and finalisation for tender award.

1.) Managed installation or upgrades, resolution or escalation of issues related to large regional voice networks, including PABX (private automated branch exchange) / ACD (automatic call distribution) / CTI (computer telephony integration) / MCU (multi conferencing unit). Attended technical training and internship in the US.2.) Prepared , presented, negotiated and managed service accounts/contracts for multinational clients.3.) Participated in customer bids/RFPs (request for proposals) , product presentations, technical clarifications, demonstration and training for products/services to customers, management and internal departments.

Maintenance and support of test systems for EFI (electronic fuel injection) systems and remote key-less entry systems for automotive industry. Attended knowledge transfer programs in the US and UK.

Mba, International Business

MBA majoring International Business from Nanyang Business School/ Nanyang Technological University (NTU), Singapore (top Asian MBA school.

B. Engineering, Computer Systems/Electronic Engineering

Majored in Computer Systems engineering. Completed modules in System Software Languages, Computer Technology, Digital Communications.

Specialist Diploma Infocomm Technology

Activities and Societies: New info-communication and IP (internet protocol) technology training conversion program.