Jayalakshmy S Email & Phone Number

London, England, Gb

London, England, United Kingdom

Participant in Tech Talent Academy’s Data Academy program learning Python fundamentals, machine learning algorithms, SQL, data visualization/business intelligence packages such as Power BI, and R programming language.Self-learned Automated Software testing with Python, BDD, Selenium WebDriver and Postman (API Tests) and trying simple projects.

London, United Kingdom

• Part of team in upgrading and testing desktops to Windows 10 for 5000 plus users.• Deploy Windows 7 & Windows 10 using SCCM via OSD.• Deploy software targeting users and computers based on business requirements, patching Windows, Office, and 3rd party applications. • Planning the testing timelines of a release for the various STLC testing phases including Integration testing and UAT coordination and execution.• Testing new user applications in Windows 10 environment.• Worked in Agile environment, had biweekly sprints and daily scrum.• Involved in initial stage of designing and developing in-house web application for finance team using ReactJS• UAT of new release installations and content. • Evaluate new technology requirements, test compatibility, and deploy as needed within the business.• Work with the business and application owners to manage and deploy software in a timely manner.• Using SEPM console for managing antivirus in Widows PC's. Manage AD and Group policy settings for users and Windows devices.• Documenting changes, troubleshooting, and training level 1 & 2 technicians on corporate technologies and standards.

London, United Kingdom

• Support users with Microsoft Outlook issues and backup issues.• Worked on upgrading user systems from XP to Windows 7.• Check and troubleshoot daily and weekly backup jobs, and work on backup tapes.• Create, configure, and administered SharePoint sites and user permission rights.• Create service accounts; generate and populate Active Directory groups.• Perform daily administration work for new user(s) creation, file/directory rights, and folder structure. Create and maintain Blackberry accounts for new users.• Worked on system upgrades and monthly patches using SCCM.• Work with the development team for bug fixes and debugging.• Write and execute test plans for user application upgrades.• Involved in QA Life Cycle, which includes designing, developing and execution of the entire QA Process and Documentation of Test Plans, Test Cases, Test Procedures and Test Scripts.

Pennsylvania, United States

• Part of team provided support over 3500 virtual and physical systems.• Monitor server status using HP Openview and Spectrum SysEdge.• Build/re-build Windows server 2000, 2003 and 2008 using automated builds.• Maintain and support mission critical applications running on Stratus fT and Itanium servers.• Utilized WSUS for software updates, TSM/CBMR and TBMR for backup and data restores.• Work with security team in monitoring Anti-Spam and Anti-Virus services using McAfee products.• BigFix Enterprise Management Software is used to patch 3500 physical and virtual servers.• Monitor server status using HP Openview and Spectrum SysEdge.• Part of project in migrating Legacy Wyeth clients, servers, and validated systems to Pfizer ePolicy environment.

New York City Metropolitan Area

• Maintain E-ticketing system by logging client charity members’ requests and track online donations and charity events for member charities.• Provided End-to-End supports and solutions to clients for online event bookings.• Maintain and support all Windows applications.• Reset passwords for users and general support in fast paced, aggressive environment.• Provided technical support for members including tracking monthly/annual donations.• Worked with the development team and Test Lead to verify Test Cases and documentation.• Create and execute End to End Use Cases for User Acceptance Testing.• Worked with application team to test the E-ticketing application and support in migration.

New York City Metropolitan Area

• Maintained various Windows applications like Factors and HASA site (internal web applications).• Respond to user inquiries concerning support requests, systems status, and network connectivity issues. • Coordinate the migration for each site with the site manager and managed User accounts in multiple Windows environments.• Provided new user accounts and maintained group policies. Supported over 2000+ clients using various HRA specific applications.• Involved in daily SCRUM meetings to keep track of the ongoing project status and issues.• Assist clients in operating their desktop PC to ensure minimum failure of the system.• Perform client software installations, e-mail settings and worked on logon and network connectivity problems.• Part of the team responsible for maintaining disaster recovery and high availability environments.

Chennai, Tamil Nadu, India

• Interacted with BT customers by phone and online chat concerning various ISP related issues.• Provided first level support on local system upgrades.• Updated the tracking tool and timelines.• Trained new members in the team in resolving technical problems. Prepared overall status and progress report of team.• Performed System & Performance tuning activities, which involve monitoring CPU, Disk, Memory, and I/O parameters.

Master'S Degree, Computer Science, A

Bachelor Of Technology (B.Tech.), Computer Science, A