Jayamali "Jay"​ Silva Email & Phone Number

Melbourne, Australia

Current full time permanent role in higher level position, working for financial services company that specialises in car finance, salary packaging and novated leasing. I lead teams in responsibly coordinating the seamless process from approval to settlement, whilst providing quality customer service to clients and customers: http://www.selectus.com.au/salary-packaging/#s_contact_us- Arranging financial approval and informing clients- process up to 200 vehicles per month- Ordering vehicles and coordinating delivery - Generating finance contracts and guiding clients through them - Ensuring a seamless settlement process - Creating invoices in SAGE Accpac - Setting up comprehensive and lease protection insurance where applicable - Liaising with various parties, including new clients, the financier and insurance brokers - Following up on registrations, delivery dates and tax invoices - Administration of new packages - General salary packaging queries and administration - Adopt a continuous improvement culture both within the team and across the organisation

Melbourne, Australia

Settling into the Australian lifestyle and way of life, I pursued a career working within a leading financial services-oriented call centre organisation in salary packaging products: www.maxxia.com.au- Meeting and exceeding my performance targets in a consistent manner- Using excellent English communication skills to liaise with customers and staff- Ensuring all documentation and reporting work is up to date, compliant and also accurate- Perform fast and accurate alpha numeric data entry- Applying excellent problem solving and interpersonal skills when listening to customers - Build rapport with customers and in place the necessary solutions in “real time”- Take ownership of my duties- be responsive, responsible and resilient

Sri Lanka

Prior to coming out to Australia to start a new life with my husband and family, I had worked hard to build a highly accomplished career in the banking and financial services industry in Sri Lanka. I worked for one of the regions most established brands- a public owned commercial bank. My last promoted role encompassed not just daily operational duties in the day to day running of a bank branch, but also all the back office administrative requirements needed to ensure its ongoing sustainability and profitability: https://www.seylan.lk- Applied my excellent experience in Retail Banking, SME credit, credit evaluation, risk evaluation, - Played lead role in building and nurturing strong relationships with key public / private sector clients - Oversee the day to day security of files / documents / accounts- Processing and verification of accounts and loans applications

Sri Lanka

Previous promoted role working in hands-on operations role supervising floor teams in day to day banking operations servicing the needs of small, medium and enterprise commercial clientele. Provided mentoring and support to junior personnel. Be a positive role model to ensure they could best understand and appreciate the vision and goals of the organisation- Assist senior management in the preparation of key documents and files - In charge of pre-numbered security documents such as cheques, draft books, deposit receipts, FX- Meticulously examine documents of prospective customers wanting to open deposit accounts- Accurately ensured pledged gold articles obtained for pawning advances are lodged in vault- Responsible for development and canvassing new business- played lead role in B2B sales- Management of escalated client issues- first point of contact

Sri Lanka

Initially starting in junior role, was promoted because of my excellent ability to meet all my KPIs and at the same time be able to handle extra responsibilities given to me my managers. I excelled at being a reliable team player able to take on duties to relieve the pressure off managers and peers- I was consistently praised for my high level initiative and accountability- Used my quick-wit and excellent problem solving skills to identify cross-selling opportunities - Maximised sales objectives- been part of award winning teams formally recognised by company - Accompanying Senior Managers to meet with high-value clients to discuss / close deals- Used my excellent knowledge of current and foreseeable trends to make valued suggestions - Frontline customer service / customer support- Selling home loans, credit cards and other financial products to business / private clients

Diploma Of Financial Planning (Fns50611), Financial Planning And Services

Diploma In Human Resource Management & Organozational Behavior, Human Resources Management And Services

Banking Science, Banking

Diploma In English, English Language And Literature/Letters