IT Quality Process, Procedures, Standards etc.

Role : Manager Business Applications, Release ManagementScope: Manage Database (Oracle, SQL) /Applications team including ERP (Oracle & Microsoft), Legacy applications, design applications, development team (device Programming, web app, service app etc.) Project management etc.Specialties: Manager Applications (IT Operations) Managing Infrastructure and Business Applications including ERP’s (Oracle EBS on RAC and Microsoft Dynamics AX) and Databases (SQL Server and Oracle) on Cluster. Board Member of ISO 20000 & ISO 27001. Specialized in Streamline Microsoft & Oracle Licensing, IT Budget, IT Strategic Goals and Objectives, Project Management etc. Managing Release Management promote smooth and timely delivery of software products or updates or services. Service Management in accordance with ITIL! Share Services (IT Centralization, IT Decentralization) Strategic and Business Planning Employee Smart Goals in par with Department Goals Budget Development & Management, Cost containment Contract Negotiations & Management (involve Legal, Procurement, Finance) Application Design & Implementation Service Strategy, Design and Transition (Policy & Procedures) Project Management Application Administration  Disaster Recovery, Replication & Business Continuity Risk Management

Role : IT Business & Project Manager Seconded to Caracal Light Ammunitions, a subsidiary of Tawazun Economic Council / EDIC as IT Business Manager to streamline IT Operations & Project Management.Achievements:  Slashed OPEX & CAPEX by 35% by negotiating pricing, contracts and licensing, while ensuring the continuation and enhancements of services Implemented Business Process Automations / Transformations by embracing apposite Enterprise solution / software with due consideration of Return on Investment (ROI) & TCO Applied Continuous Service Improvement to ensure Business Continuity Leveraged IT Service Management (ITIL Framework) with Enterprise Governance (COBIT) mechanism Minimize People dependency by documenting the Standard Operating Procedures (SOP) and ensure sharing of roles & responsibilities among respective SME’s and developing cross functional capabilities Employee Smart Goals in line with Department Goals & Corporate Goals (effective Cascading option) Monitored Budget of development & management and done Cost containment Ensured Service Strategy, Design and Transition (Policies & Procedures) Ensured IT Projects are delivered within agreed time frame, budget and to avoid scope creep. Applied Enterprise Project Management (PMI / PRINCE2 / EPM) Accomplished ISO Certifications (ISO/IEC 20000-1:2011, ISO/IEC 27001:2013) IT Shared Services (IT Centralization, IT Decentralization, IT Service / Technical Catalog) Ensured Reliable IT Services by having High Availability and ensure Business Continuity (Disaster Recovery, Replication datacenters) Reviewed Risk Management & Information Security to minimize the organizational risk & to ensure Corporate Credibility Ensured effective Software Licensing (Legal Compliance, Licensing based on effective utilization) Ensured effective Monitoring and Control by implementing CCTV, Access control, T&A on dedicated Facilities Network

Project Manager for Microsoft Solutions. Implementation of several SharePoint Portals (MOSS 2007), EPM, B2B, B2C portals, Ruby VeriFone & Casio Interface for back office processing, iRecruitment implementation, Document Management System, High Availability Clustering solutions etc.Part of ENOC IT Strategic and PMO team. Implementing best practice for .NET team. Involved in ITGAF 2008 survey. ENOC IT won this year's ITGAF award from Dubai government.Business analysis for retail, international sales, oil and gas sector applications.

Job Function: 1.Coordinate Microsoft related support activities with Team2.Support and Improvise BMC Remedy & Business Objects Reports3.Manage EPM and Timesheet & SQL Reports4.Project Management as per PMI guidelines5.Procurement Coordination with Group Procurement Dept.6.Business Analyst & Architect7.SLA Reviews 8.ITSM & Delivery Management Support9.Functional SkillsMain tasks: 1.Coordinate Microsoft related support activities with Team2.Team Lead for Business Application support team3.Configuring & Maintaining BMC Remedy ITSM4.Develop & Maintain process for a.Project Management (PMI) b.Incident Management (ITIL) c.Problem Management (ITIL) d.Change Management (ITIL) e.Release management (ITIL) f.Planned and Unplanned Outages (Internal) g.Maintenance Window (Internal) h.SOP – Operational Procedures5.ENOC Group IT Strategic meetings6.Project Management Office Initiatives 7.Developing Framework for Microsoft Projects in Group IT.8.Managing SLA’s, a.Response b.Resolutionc.Priority Matrix9.Designing Universe & SAP BO Reports10.Customization and development (BMC Remedy) a.Email automation b.SRA & Change approval Automation c.Outage Management (Planned and Unplanned) d.Integration with HRMS, Central Pay, CRM etc. e.800ENOC (Customer Care) f.Quality Module (Manage Quality Internal & External Audit) g.Asset Module of Oracle EBS h.HTML Enabled email i.SMS notification using Easy SMS application11.Implement & Manage accurate CMDB. Integrate with BladeLogic and ADDM12.Implement & Manage SSO for BMC Remedy 13.Implementation of Microsoft TMG for publishing websites on internet including BMC Remedy and Microsoft EPM14.Identity Management (Active Directory & Oracle EBS )15.Maintaining & configuring Microsoft Enterprise Project Management16.EPM Timesheet & SQL Reports17.Supporting Microsoft team, Arranging Trainings etc.19.SOP Automation for IT Processes

Project Manager for Microsoft Solutions. Implementation of several SharePoint Portals (MOSS 2007), EPM, B2B, B2C portals, Ruby VeriFone & Casio Interface for back office processing, iRecruitment implementation, Document Management System, High Availability Clustering solutions etc.Part of ENOC IT Strategic and PMO team. Implementing best practice for .NET team. Involved in ITGAF 2008 survey. ENOC IT won this year's ITGAF award from Dubai government.Business analysis for retail, international sales, oil and gas sector applications.

Worked as an application developer