Associate Service Delivery
CurrentWorking with Service Support Team, Project team, Devloper team, Operation team to understand and assist with tracking all work, task and Service assignments.1) Axis Bank Kiosk Machine ( ASK & CDK)• Call Coordinates with Branches & Regional officer• Telephoinc support / Follow up• Daily Client server report• Daily call log of Offline machines• Follow up with state-wise account manager 2) Canara Bank QMS machine (Qmanagement system)• Call Coordinates with Branches & Regional officer• Follow up state-wise account manager.3) Kotak Mahindra Bank Kiosk Machine ( PBK, CDK, MFK & DSS)• Call Coordinates with Branches & Regional officer• Telephoinc support / Follow up• Daily Client server report• Daily call log of Offline machines• Follow up with state-wise account manager4) Bank Of Baroda Kiosk Machine (Passbook) from2021 to Jul 2023• Call Coordinates with Branches & Regional officer• Telephoinc support / Follow up• Daily Client server report• Daily call log of Offline machines• Follow up with state-wise account manager5) Kotak Mahindra (offside) CCTV Surveillance project from 2019 to 2021• CCTV Surveillance - Alert/incident• Incident report to Client• Telephonic support to the site engineer6) Federal Bank Kiosk Machine ( PBK, CDK & MFK)• Call Coordinates with Branches & Regional officer• Telephoinc support / Follow up• Daily Client server report• Daily call log of Offline machines• Follow up with state-wise account manager7) IDFC Bank Kiosk Machine (Active LED & DSS)• Telephoinc support / Follow up• Daily Client server report• Daily call log of Offline machines• Follow up with state-wise account manager8) State Bank of India Kiosk Machine ( CDK)• Call Coordinates with Branches & Regional officer• Telephoinc support / Follow up• Daily Client server report• Daily call log of Offline machines• Follow up with state-wise account manager • Working on Auto call logged process and resolved issues by using queries.