Business Analyst
Pune, Maharashtra, India
• Implemented the McKinsey problem-solving framework to define the business problems, find the root cause, use a hypothesis-driven process and MECE to analyze and propose solutions for 3 different scenarios.• Experience in working with technology teams as well as stakeholders for the creation of 4 new projects and the enhancement of 1 existing project.• Operated in an agile environment and used methodologies like Scrum and Kanban for business project management in 2 different applications - Jira and Azure DevOps.• Authored system specifications documents (BRD and FRD), created user stories, and developed business process diagrams to illustrate workflows, supporting end-user training and implementation procedures.• Produced detailed requirement specifications document for design, development, and testing for key IT projects resulting in a 45% decrease in cycle time for project delivery.• Conducted interviews and gathered user requirements through workshops, brainstorming, surveys, and structured walkthroughs.• Compiled collected data into informative reports and assisted in creating test plans, test data, and aggregate performance measures.• Guided stakeholders toward consensus and created or revised process flows to reflect the implemented valuable solution, increasing customer satisfaction by 30%.
