• Led end-to-end service/technical delivery and P&L for a UK based Telecom (British Telecom) providing Application, Database, Middleware, IT Infrastructure, Security, EUC, DevOps, Automation, Engineering, ServiceNow, Capacity, Decommissioning services with team size of 160+ resources as a single point of contact.• Led team of project/delivery managers, embed consistency of approach and ensured high delivery standards.• Experience in building strong relationships with all key stakeholders, establishing trust through consistent & reliable delivery, collaborating with channel partners, systems integrators, and third-parties.• Worked on RFP’s, budgeting, cloud solutioning, engineering solutions at Organization level, establishing new deal based on Agile contract covering – documentation, hiring, onboarding, process setup, work commencement etc. in stringent timelines with future ramp-up catering to customer pipeline.• Technically Delivered projects like data centre consolidation, data/application/server migrations to on-prem & cloud (covered as technology/data centre transformation & cloud migrations), GDPR adherence, engineering work, DevOps setup, commissioning & decommissioning, etc.• Helped teams in technically resolving issues, providing suggestions & solutions, identifying problem & RCA and remediation.• Prepared & delivered fortnight/monthly/quarterly/annual reports & presentations to client & internal leadership team. Managed yearly/short/agile contracts with customer abiding changes, discounts, clauses, etc. ensuring delivery aspects, • Managed secured offshore delivery centre as an authoritarian person and enabled 100% WFH during pandemic situation within short period bearing zero escalation or outage or support issue and no team outburst.

• Managed end-to-end service/technical delivery and P&L for a client (T-Systems UK) providing services to Telecom company (EE) covering Database, Middleware, IT Infrastructure (Windows, Unix, Citrix, Storage, Backup, Network, Firewall), Security, EUC, Tools, Automation, Capacity, Decommissioning and Engineering services with team size of 65+ resources.• Helped client in gracefully exiting their contract with end customer performing data centre closure including data migration, data deletion, documentation and certificate issuance.• Performing Technology transformation and modernization.• Planning, arranging & driving major Infrastructure components upgrades such as – Network switch (Cisco Distribution switches), Storage, Backup, Operating Systems, ESX.• Facilitate internal & external audits, security compliances, Infrastructure availability, etc.• Managed SLA/KPI’s, third-party & suppliers contracts, escalations, renewal & ammendment of MSA/SoW, • Transitioned Network, Firewall, Storage & Backup services into scope• Drived automations to enable monitoring, perform HC, alarming, reboots, deployments, failover, upgrades, user management, etc.• End-to-end Decommissioning process setup & implemetation.• Driving automations & Optiizations.• EOL/EOS management & upgrades; License & certificate renewals.• supporting & performing major releases, go-lives, hypercare, launches, etc.• Infrastructure requirements gathering and populating multiple artifacts i.e., TRD, HLD, LLD, Project plan & Design Pattern.

Provided L2/L3 support of Middleware technologies viz. OFMW, AIA, Weblogic, WebSphere, Apache, Tomcat, Tuxedo, IIS, etc. designing & implementing solutions integrated with Siebel & DWH for T-Mobile Telecom across different geographies viz, Germany, Hungary, Slovakia, Macedonia, Czech Republic on environments from Test to Production.

Worked as L2 support engineer responsible for managing Weblogic, WebSphere, Apache & IIS on Test, Pre-Prod & Production environments involving day-to-day health checks, monitoring, maintenance, deployments, performance tuning, configuration changes, instance/environment creation, etc.

Worked as Build & Release Engineer on application code build, compile, packaging & deployment on UAT, SIT, ST, Pre-Prod, Prod environments using clearcase, clearquest, ant, SVN, shell, etc. providing round-the-clock support.

Worked on C++ program developing Automatic Toll system for Germany Autobhan, also had an opportunity to get trained on IBM DWH tool.Project DescriptionElectronic Toll Collect is responsible for the road toll system to help distance-dependent toll charging for heavy goods vehicle from a total permissible weight of 12t onwards on German motorways. The toll system was introduced for toll collection, which consists of a dual toll collection system, composed of an automatic and manual system, and corresponding controlling system and monitoring system. Centralized subsystems of toll system are located in central data processing center; the decentralized subsystems include geographically distributed components (Tollgate-Terminals, Control bridges etc.) Contribution Developing Oracle API Track CR to closure Maintain CM records Documenting the Records Documenting the Application Life Cycle and different Application descriptions.