Jayant R. Bhat Email and Phone Number

Azuga Fleet™ harnesses the power of GPS, vehicle diagnostics, and driver rewards to create a fleet tracking system that not only does the job, but makes everybody’s job easier and safer to do. Every mile, every stop, every vehicle and driver alert—every action is tracked, analyzed, and reported to improve driver safety and efficiency at every turn. And all of the data collected is put to good use not only for running the business and providing the industry’s best driver incentives but by the commercial transportation industry as a whole.

UAE Exchange was founded in 1980. The 35-year plus young financial institution has today, grown into one of the leading global remittances, Foreign Exchange and payment solutions brands in the world. Headquartered in Abu Dhabi, the brand has spread its footprint across 31 countries in 5 continents with close to 800 branches.

Firstsource Solutions Limited is a provider of business process outsourcing services headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group.[3] Firstsource provides customized business process management to customers in the banking and financial services, customer services, telecom and media, and healthcare sectors. Its clients include Fortune 500 financial services, telecommunications and healthcare companies. Firstsource has operations in India, US, Ireland, UK, and Philippines.

Project Assignment: Activations and Local Number Portability (Fallout Management) Accountable for execution of the business plan and defining/ managing operations for respective shift/process on the Local Number Portability business through fallout management.Daily Client SLA management which included managing all the service queues.Managed team productivity and quality metrics.Ensuring service accuracy through complianceCreate goals and performance plan for teams.Build domain knowledge and expertise within the Operations Manager (OM), AMs and TLs. Monitor agent performance to ensure that results are achieved in an effective/efficient way. Conducts necessary performance management conversations with associates; use tools and resources available to managers at Omniglobe to educate reinforce, and hold employees accountable for behaviours that support Omniglobe policies and guidelines.Conduct necessary performance management conversations with associates; use tools and resources available to managers at Omniglobe to educate, reinforce, and hold employees accountable for behaviours that support Omniglobe policies and guidelines.

Risk Operations Monitor Risk Management system and procedures in a 24x7 service environment. Ensure timely execution of Address, Cardholders, Online transactions authorization verifications are carried out and reports generated. Ensure timely update of internally built business rules, fraud screens and fraud detection statistical models.  Ensure timely submission of analysis for proactive measures and controls. Managed a team of 25 executives and 2 Assistant managers

Credit Control and CollectionsPerform MIS and Client Reporting.Update Clients on Business and overall performance on weekly basis.Update Reporting and Issue Tracker and related information. Ensure accurate and timely data reporting Conduct Macro Management which included (leave management, coordination with Technology, Admin, HR, and Transport).Monitor employee/process performance.Ensure optimal resource utilization and Knowledge Management.Managed a team of 29 Credit Controllers and 3 Team Leaders in UK, US and Canada Geography.

Mortgage New Loan Setup Ensure Process Ownership and Business Delivery. Managed a team of 50 people, which included Team Leaders, Process Executives, SME’s, team Lead Designates & Trainers. Conduct Macro Management that includes (leave management, coordination with Technology, Admin, HR, and Transport). Effectively / proactively communicate with Clients. Part of recruitment, retention and attrition analysis team. Identify Process Improvement and Optimization Opportunities. Monitor employee/process performance. Facilitate Performance Appraisals.

Work in liaison with Technology, HR, Daily Operations, and Quality.Designed Training program and ensure delivery of the same.Maintain and deliver MIS/Reporting.Comply ‘Time Bound’ Reporting for internal management and client.Participate in offshore Transitioning of business processes – Transition.Perform Call monitoring (both inbound and outbound calls for callout process).Conduct Periodic appraisals, feedback and coaching. Consultation calls with the process consultants in US regarding process issues.Participate and promote the organization’s vision policies and culture.Actively participate in the team meeting and issue management systems process.Proactively seek process improvement and innovation to enhance accuracy/productivity/service level.

Worked with Microwave Communications Ltd as a Paging Service Supervisor from March1999-October 1999. Worked as an Operations Executive with M/S Concorde Couriers, Delhi Office from July1997–February 1999.Worked with DSS Mobile Communications Ltd, January 1996-June1997 as a Paging Service Representative.