•Managed front desk operations, including check-ins, check-outs, and guest inquiries with a focus on luxury service.•Delivered personalized concierge services, offering tailored recommendations to enhance guest experiences.•Resolved guest issues promptly, maintaining high satisfaction and loyalty levels.•Oversaw reservation and room assignment processes, optimizing occupancy and efficiency.•Collaborated with housekeeping and F&B teams to ensure seamless service delivery across departments.•Consistently exceeded performance metrics in guest satisfaction and service quality.

•Oversaw front desk operations, prioritizing efficiency and a personalized approach for both short-term guests and long-term residents.•Delivered exceptional service by anticipating guest needs, offering customized recommendations, and ensuring a comfortable stay.•Handled guest check-ins/check-outs, streamlined billing processes, and provided solutions to any issues, maintaining a positive guest experience.•Coordinated Closely with facilities and housekeeping teams, ensuring quick responses to service requests and maintaining high standards of apartment readiness.•Managed daily booking systems and occupancy tracking, optimizing room availability and contributing to revenue targets.•Fostered a community environment by engaging with residents, organizing welcome activities, and gathering feedback for continuous service improvement.

•Conducted market research to identify potential clients and business opportunities.•Assisted in lead generation, outreach, and onboarding of new clients.•Supported the sales team in executing strategies to boost client acquisition and retention.•Managed client communications, providing information on services and addressing inquiries.•Analyzed sales data and provided insights to improve conversion rates.•Collaborated with cross-functional teams to ensure smooth client onboarding and project execution.