Jayanta Baiddya Email & Phone Number

Pune

Service Penetration in existing marketCreate brand awareness through BTL activities, LGO engagementRealigning service process of importers dealer networkDevelop competency of importers network to handle product.Technical Coordination with plant for product issueSpare orders and Execution

 Leading a team of 18 members and managing the New Product readiness – Service Trial / Durability & reliability trials /Spares Readiness / Manual readiness Spearheading product support initiatives and CRM activities for 4WH, dealer readiness for new products, secondary & tertiary network readiness and dealer competency building to handle new generation 4WH products Handling the activities of QMS process implementation Involved in planning ways for improving CSI score – 4WH and Service Quality Score – 4WH Accountable for driving product improvement through Engineering & R&D for enhance reliability and durability of the products Contribute to bottom line through Spares and allied business revenue.

• Improve CSI score – 3WH & 4WH• Improve Service Quality Score – 3WH & 4WH• Secondary network expansion and development• Channel readiness for new product introduction• Workshop profitability• Dealer Manpower nurturing• QMS implementation in Field• Scaling Usage of DMS in field.• Improve Spares and Oil Business• Dealer Capability building

Kolkata, India

• JDP universe management• JDP proprietary studies• Timeliness of JDP events• Agency co ordination• Budget management• Create delight mindset• Improve field review quality• Develop new innovative process initiatives• Training and roll out for new process initiatives• Channel readiness for new launches• Channel expansion – New Dealer and Upcountry expansion• Dealer Manpower Capability building• Achieving Spares and allied business volume of the zone.• Ensuring higher Dealer Satisfaction Score• Making internal team ready to meet future challenges

Lucknow Area, India

• In charge of handling all Utility Vehicles, 3 Wheeler, SUV and Logan Car After Sales services & spares functions of central and eastern UP.• Ensuring Quality Standard installation in dealership – Processes, Technical SOP, Manpower, HR Process, Capability Building.• Handle JDP location dealers of Lucknow to enhance the CSI and SSI score as per JD Power parameters• Prepare the dealers for New Product Launch and critically monitoring product during initial launch phase. • Infrastructure up gradation of dealers for the region of Uttar Pradesh ( East) and increase the service reach by installing upcountry channel• Ensuring Customer Engagement towards Company’s products and Services – through new initiatives – door step services, rural camps, etc.• Drive the change management in the dealers’ team and own team to make them sync with company’s vision. • Enhance dealers profitability through workshop to meet the recent investments made in infrastructure, tools and equipments.• Performance management of a team of 5 members.• Making the team and dealerships future ready.• Statutory Compliance- Sales Tax, • Legal Cases handling• RSO Management

Chandigarh Area, India

• In charge of handling all Utility Vehicles, 3 Wheeler, SUV and Logan Car After Sales services & spares functions of Chandigarh, Punjab, Haryana, Himachal and J&K.• In charge of Sales for 2 months – Feb and March’10, achieving highest ever sales in March’10 for AO• Ensuring Quality Standard installation in dealership – Processes, Technical SOP, Manpower, HR Process, Capability Building.• Handle JDP location dealers of Chandigarh and Ludhiana to enhance the CSI and SSI score as per JD Power parameters• Prepare the dealers for New Product Launch and critically monitoring product during initial launch phase. • Infrastructure up gradation of dealers for the state of Punjab, Haryana, Himachal Pradesh, J&K, Chandigarh (UT). Total outlets 42 nos.• Ensuring Customer Engagement towards Company’s products and Services – through new initiatives• Drive the change management in the dealers’ team and own team to make them sync with company’s vision. • Enhance dealers profitability through workshop to meet the recent investments made in infra structure, tools and equipments.• Performance management of a team of 10 members.• Making the team and dealerships future ready.• Statutory Compliance- Sales Tax, • Legal Cases handling• RSO Management

Patna Area, India

• In charge of handling all Utility Vehicles, 3 Wheeler, SUV and Logan Car services & spares functions and infrastructure development of dealers for the state of Bihar & Jharkhand• Ensuring Customer Engagement towards Company’s products and Services• Ensuring the complaints routed through Call Center are attended on priority and closed within 72 Hours• Ensuring Dealers’ profitability, developing alternate resource of earning through workshop• Directing dealers and ensuring maintenance of company standards.• Ensuring manpower resources and future planning to handle service demands taking 5 years as the time horizon• Ensuring the overall manpower quality index of dealership improves – evaluation, training, skill building of dealer people.• Customer satisfaction.• Activation, establishing, and monitoring of new channel partners.• Employee Engagement

Guwahati Area, India

• Responsible for sales, service & spare parts of utility Vehicles, 3 Wheeler , LCV, SUV in the entire North East, with special focus on Taxi segment for MAXX vehicles.• Responsible for Customer Care activities of 14 dealerships and 1 Service Centre.• Infrastructure up gradation and process implementation of 14 dealership in phased manner in line with JD power requirements.• Taking initiative in appointing new dealers at 3 different locations.• Instrumental in achieving spare and complementary business targets. • Increase of sales from 14 lacs to 32 lacs pm in the spare sector in last 3 months with 90 % of vehicle reporting target and 100 % of Maximile oil target.• Manage the performance of 11 team members and 42 dealers.

Pgdmb ( Ex), Marketing/Marketing Management, General

B E, Mechncia;

Class X, Class Xii, Science