Jayanta Sarker Email & Phone Number

Mississauga, On, Ca

Dhaka, Bangladesh

• Conduct client visits and meetings to discuss services and address inquiries.• Guide clients through the onboarding process of having a bKash corporate solution, ensuring all necessary details and documents are accurately provided.• Engage in client servicing and communication, ensuring clear and effective interactions.• Analyze the MFI industry based on the latest MRA reports to provide the team with updates that enhance market understanding and drive sales.

Dhaka, Bangladesh

• Looking after day-to-day operations ensuring the produced contents are delivered timely in the best possible quality. • Preparing business proposals using Canva & Prezi to pitch services to potential clients. • Communicating with MNCs, brands, public figures, and influencers for brand collaborations, PR campaigns, and corporate projects. • Collaborating with the creative team to provide insights and contribute to brainstorming sessions, storyboarding, and scripting, as well as participating in campaign planning and execution.• Collaborating with the operations team to identify sales opportunities within existing processes and workflows.• Quality control of Audio/Video content production• Handling payments, preparing bills with necessary paperworks, Accounts Receivable Management• Budgeting, Preparing and Submitting quotations to clients• Managing Social Media pages of Live2web, it’s SBUs and our partner Content Creators• Uploading and Scheduling Social Media Contents and generating their monthly/seasonal performance reports • Media Buying: Creating and Managing Meta Ad campaigns using Meta Business Suite

Dhaka, Bangladesh

First and foremost, I was in charge of managing driver-partner relationships of both existing and new supplies. I was also in charge of delivering priority assistance to riders/customers who had unpleasant experiences with Uber. Furthermore, as a member of the Lost & Found support staff, I had to deal with a variety of Lost & Found incidents that customers encountered on their Uber rides. Finally, in order to deliver the best experience for our walk-in driver-partners, I had to audit my team's daily performance and provide them with advice on how to enhance customer satisfaction.The following is a list of all the other responsibilities I held at work:• Providing extensive information in order to persuade potential partners.• Onboarding and training of new supplies.• Verifying and approving required documents.• Pitching referral schemes to potential partners as a part of new supply. • Assisting in the planning and implementation of improvements.• Dealing with payment details and inquiries. • Handling quality cases for drivers and penalizing them depending on their performance.• Handling driver-partner quality assurance, customer escalation, and significant concerns.• Ensuring payments needed coordination with the operations team in order to conduct the weekly payment cycle efficiently.• Providing driver-partner training on how to use the Uber app and ensuring excellent customer support.• Reaching out to flagged/inactive/banned drive-partners over the phone to discuss how they can improve their performance and ensure their best service.• Puchasing and Managing the office inventory of Electronic devices (i.e. Smartphones, Laptops and other accessories).• Managing vendor relationships with partners such as Robi, Paperfly, Pickaboo, and others.• Conducting mass onboarding sessions where Uber set up three day long events in residential communities to educate people about Uber and enroll car owners as Uber partners.

Dhaka, Bangladesh

I started working on my assignment at Uber in December 2016. I joined the team at a time when the business was only a month old in Bangladesh. As a member of the Marketing Team, I was initially responsible for the following tasks until I was promoted to Operations Consultant.• Onboarding new drivers and vehicles onto the Uber platform• Reaching out to potential drivers informing them about the benefits of driving with Uber and converting them into a Driver-Partner• Launching of the UberDOST program in Dhaka, Bangladesh • Recruiting multiple drivers onboard using the UberDOST program• Providing device support to driver-partners to ensure they have a smooth experience with the Uber app on their smartphone.

Dhaka, Bangladesh

Worked as a part-timer to look after the students who need help for Information Communication and Technology.

Bachelor Of Business Administration - Bba, Marketing, 3.80 Out Of 4

Major Courses: Marketing Research, Strategic Marketing, Digital Marketing, Integrated Communication, Services Marketing, Consumer Behavior.

Alevels, Accounting & Business Studies

O Levels, English, Bengali, Physics, Chemistry & Mathematics B

Education record