Jayant Chheda, Mba, Cltd Email & Phone Number

Coquitlam, British Columbia, Canada

Handling both inbound & outbound logistics for orders from Food, Fashion, Cosmetic Industries and giving excellent customer service. Supervising and Monitoring of routes to ensure timely pick-up and delivery of loads while enforcing safety regulations - JOHSC member.Maintaining dispatch and fleet outsource staffing requirements for planning, scheduling, and monitring long term order volume.Utilizing the metrics and qualitative feedback to assess results of driver output trends for performance, compliance and safety for a successful end-of-shift return.

Coquitlam, British Columbia, Canada

• Organizing and prioritizing correspondence, complaints from various clients to record and maintain records / files of customer requests• Liaising with drivers, other dispatchers and management to help create effective delivery routes and schedules for maximizing driver and delivery efficiency

Burnaby, British Columbia, Canada

Achieved the status of 3rd best productive team worldwide for 3 consecutive monthsLeading over 40 associates working in direct process path, managing workflow, labor monitoring and determining appropriate escalation while continuously improving efficiencies over 99.5% Actively engaging with site and regional operations leadership to analyze, develop and implement new operational improvements and new services,Maintain and monitor various productivity trackersInteracting with Vendor and Agency managers to ensure compliance with contract performance requirements Preparing for, implementing and communicating new corporate initiatives and processes Assessing and developing appropriate responses to customer escalations with faster resolution(s).Supervise, Direct and Prioritize all activities related to the sortation process in order to maintain quality, while maximizing productivity and minimizing cost.Effectively identified and resolved barriers that were preventing the team from achieving their targets in safe environment by successful implementation of continuous improvement towards process changes.

Mumbai Area, India

Responsible for contributing 28% of the total revenue to the company's bottom line by delivering 35% orders on a daily basis.Oversaw an inventory of $2 M/- on an average.Reduced operational costs by reducing inventory overload and increasing supply cycles by 17%.Led a team of 250+ people between both FCs to have the highest volume in terms of orders delivered per city.Planned service performance levels for strategic usage of warehouses, and the logistic resources of company to optimize maximum results while reducing the cost of distribution operations bringing Mumbai Operations close to break even point.Monitored overall working of warehouses, including inventory management & control, timely receipt, pre-packing, binning and dispatching resulting in 90% orders delivered withing the specified time.Downloaded, Investigated and Satisfied Customer Complaints with 75% complaints getting resolved within 24 hours.Executed support for the creation of new warehouses, and initiation of operations by creating a special team who would execute storage capability, and labelling for over 50,000+ Stock Keeping Units (SKUs) within stated operational budgets.Built strong relations with vendors, customer service teams, transporters and resolved their queries in a timely manner.Managed growth and success of entire team by planning and coordinating operational activities through first line managers to ensure better customer satisfaction experiences.

Goregaon, Mumbai Area, India

Praised by the top Management of the Company and got awarded the best Fulfillment Center (FC) nationwide for the year 2017.Reduced Inventory levels by 30% for optimizing space and budget controls.Increased sales month on month , and, year on year to become the first FC to cross 1000 deliveries in a single day, thus setting a standard nationwide.Managed Stock Levels using ABC Analysis, daily cycle count activities, and, oversaw monthly inventory audits of over 30,000-line items.Organized, Planned and Implemented inventory activities including documentation, to ensure reconciliation of physical stock at the warehouse for external audits.Reviewed and planned Resource Allocation for staff management according to changing needs against expected workload.Proactively identified and resolved challenges in meeting the deliverables by utilization of proper Warehouse Management Services. Generated and Analyzed Data to Evaluate Performance and Quality to Plan for Improvements in future Processes. Created, Managed and Ensured internal deadlines of Service Level Agreements (SLAs) were met as per the Company's expectations.Built strong relationships with both external as well as internal stakeholders to minimize churn.Maintained and Improved performance levels as per associated KPIs.Proposed innovative ideas to enhance warehouse functions.

Ahmedabad, Mumbai, Pune, Nagpur.

Initially started as Area Sales Manager for Mumbai, and, gradually took charge of Pune, Nagpur and Ahmedabad locations.Identified & Developed new Corporate Sales Accounts for a long-term consistent Business based on cost and mark-up factors leading to 12% increase in business within first 3 months.Devised and implemented marketing and pricing strategies for New Product Launches basis the competitors Price Mark-ups.Managed various authorized distributors in the region through team members and C&F agents.Made presentations to doctors, practice staff & nurses in GP Surgeries, Hospital Doctors & pharmacists in the retail sector (Druggists and Chemists).Responsible for hiring, training, mentoring and overseeing performance evaluation of the Marketing & Business development staff.

Columbus, Indiana

Managed $120,000 Pharmacy Retail Inventory every week for 5 years.Reduced inventory levels by 23% to meet corporate guidelines in the first quarter of 2013.Increased prescription counts by 13% Increased store profits and reduced revenue losses by successfully implementing "Just in time inventory methods", appropriate to the warehouse, inter-store transfers and in-store promotions.Leader in motivating the team to increase pharmacy business through promotional efforts.Empowered the team by delegating authority suitably, assisting team members with decision making process and holding them accountable for achieving results.

Indianapolis And Other Metro Areas, Indiana, Usa.

Promoted as a staff Pharmacist after successfully meeting licensure requirements from NABP in the States of Indiana and Texas.Performed all duties of a staff Pharmacist in high volume pharmacies along with a team of co-pharmacists , interns and technicians.Supervised Pharmacy personnel and managed time schedules to increase efficiency at the store level.Worked high volume stores which processed around 1000+ prescriptions daily with 99.5% accuracy.

Indianapolis, Indiana Area

Rotated as a high demand intern in low to high volume stores in various districts covering most of the Indianapolis metro area gaining valuable knowledge in customer relations management (CRM).Assisted with filling and facing functions in the immediate area of the Pharmacy department as directed by the Pharmacy Manager or Pharmacist.Processed 250+ prescriptions on an average daily for Pharmacist Approval.Utilized the Inventory Management system in order to maintain proper inventory levels and reduce partial filled prescriptions, processes received orders, wholesaler returns, and expired returns.

Mumbai Area, India

Increased sales of specific brands by making cold calls to the Physicians, Chemists and Wholesalers.Ranked #1 in the territory (as a newcomer) due to 15% growth in prescription sales within 6 months of joining the organization.

M.B.A (Supply Chain And Marketing), Global Supply Chain And Marketing

Graduated December 2012 with a dual M.B.A in Supply Chain Management (certified Dec 2012) and Marketing (certified August 2013).

Logistics, Materials, And Supply Chain Management

Doing a 10 week intensive course at HUMBER College for a bridging program related to Supply Chain Management in Canada.

M S Pharmacy, Pharmaceutical Sciences

B. Pharm, Pharmacy

Interned at German Remedies Ltd. (Mumbai, India)