- Delivered several client projects implementations spanning strategy development, process optimization, organizational restructuring, and change management using SAP ERP, as SAP Analyst and Solutions Architect.- Designed framework for SAP to non-SAP integration that reduced unit, and functional testing efforts by 50%.- Took an initiative to improve IAM, and account provisioning process that lead to decrease in user onboarding time by 20%.- Trained 6 new team members, ensuring a… Show more - Delivered several client projects implementations spanning strategy development, process optimization, organizational restructuring, and change management using SAP ERP, as SAP Analyst and Solutions Architect.- Designed framework for SAP to non-SAP integration that reduced unit, and functional testing efforts by 50%.- Took an initiative to improve IAM, and account provisioning process that lead to decrease in user onboarding time by 20%.- Trained 6 new team members, ensuring a smooth integration into our clients' business approach and methodologies.• Responsible for configuration of new plants, new storage locations, ST processes, purchasing data, EDI partner data configurations, custom role maintenance per different business users, PIRs, profit center maintenance for plant specific processes, PO release strategies, EDI partner configuration/profile/connection, and BOM master data creation, and maintenance.• Maintained MM master data including creation, modification, and deletion (achieving) of materials from the views of Sales, Purchasing, Accounting, & Production.• Maintained Vendor Master Data including vendor creation, modification, and deletion, and managing vendor master data for different purchasing organizations.• Experienced in maintaining Purchase Info Record (PIR) for combinations of Material-Vendor-Plant, updating PIR data regularly and ensuring data accuracy.• Proficient in maintaining and monitoring STO (Stock Transfer Order) and Intercompany PO (Purchase Order) processes in SAP MM, ensuring the timely and accurate transfer of materials between different plant locations & company codes.• Provided technical support and troubleshooted EDI related issues, working closely with development teams, and trading partners.• Experienced in managing HANA security, including user management, roles, and analytic privileges.• Experience in testing SAP MM modules, including Master Data, Procurement Process, Inventory Management, and Invoice Verification. Show less

- Applied Jobs-to-be-Done (JTBD) framework to identify customer pain points, crafting targeted product features and compelling value propositions for enhanced market strategies. - Employed probing and active listening skills during customer interviews, capturing comprehensive insights crucial for refining product strategies and fostering customer-centric solutions.- Collaborated cross-functionally to translate customer insights into actionable strategies, aligning product development… Show more - Applied Jobs-to-be-Done (JTBD) framework to identify customer pain points, crafting targeted product features and compelling value propositions for enhanced market strategies. - Employed probing and active listening skills during customer interviews, capturing comprehensive insights crucial for refining product strategies and fostering customer-centric solutions.- Collaborated cross-functionally to translate customer insights into actionable strategies, aligning product development with identified market needs, and driving innovative solutions. Show less

- Led teams of 10 building managers, and 14 assistant building managers with logistical support to ensure 100% event success hosted at MU.- Elevated satisfaction to 95%+ through efficient inquiry management, including general questions, phone interactions, and point-of-sale transactions, employing collaborative, customer-centric strategies that tangibly benefited 150000 clients.- Developed comprehensive documentation to expedite the onboarding process for newly promoted Building… Show more - Led teams of 10 building managers, and 14 assistant building managers with logistical support to ensure 100% event success hosted at MU.- Elevated satisfaction to 95%+ through efficient inquiry management, including general questions, phone interactions, and point-of-sale transactions, employing collaborative, customer-centric strategies that tangibly benefited 150000 clients.- Developed comprehensive documentation to expedite the onboarding process for newly promoted Building Managers, enabling them to quickly familiarize themselves with their roles 2x faster, and troubleshoot effectively on a daily basis.- Orchestrated collaborative dialogues involving team members and senior leadership, leading to a substantial reduction in lead times for overnight event setup transitions, optimizing operational efficiency.- Devised an event life cycle resource, and logistics optimization framework, efficiently allocating resources and addressing logistical challenges throughout the event's life cycle, and business operations. Show less

- Implemented process optimizations, reducing event setup times by 40% and minimizing the need for extra labor or logistical support prior to event go-live. - Demonstrated exceptional attention to detail and critical thinking abilities by proactively identifying and mitigating potential issues, safeguarding the flawless execution of events and ensuring heightened customer satisfaction..- Assumed a mentorship role, providing comprehensive training to new assistant building managers in… Show more - Implemented process optimizations, reducing event setup times by 40% and minimizing the need for extra labor or logistical support prior to event go-live. - Demonstrated exceptional attention to detail and critical thinking abilities by proactively identifying and mitigating potential issues, safeguarding the flawless execution of events and ensuring heightened customer satisfaction..- Assumed a mentorship role, providing comprehensive training to new assistant building managers in event setup and logistics. This initiative led to increased operational efficiency and heightened customer satisfaction as events were executed more smoothly. Show less

- Led market research efforts to uncover potential opportunities and emerging trends, culminating in the development of innovative product features and enhancements.- Analyzed customer feedback and conducted rigorous user testing to inform strategic product development decisions, with a primary focus on ensuring heightened customer satisfaction.- Collaborated seamlessly with engineering and design teams, overseeing the end-to-end product development process to meet project milestones on… Show more - Led market research efforts to uncover potential opportunities and emerging trends, culminating in the development of innovative product features and enhancements.- Analyzed customer feedback and conducted rigorous user testing to inform strategic product development decisions, with a primary focus on ensuring heightened customer satisfaction.- Collaborated seamlessly with engineering and design teams, overseeing the end-to-end product development process to meet project milestones on schedule and within budget.- Formulated comprehensive product launch strategies and marketing collateral, orchestrating successful product launches that garnered positive customer feedback.- Conducted rigorous competitive analysis and devised strategies to differentiate the company's products within the market landscape.- Developed meticulous plans for webinar logistics, resulting in the flawless execution of multiple webinars.- Actively participated in team meetings and brainstorming sessions, contributing valuable insights and recommendations aimed at optimizing operational processes and increasing overall productivity. Show less

- Facilitated patrons' access to resources, guided their utilization of library equipment and online databases, and delivered comprehensive general library information services.- Executed routine circulation tasks, encompassing material check-in/out, processing new items, and managing fine/fee collections to ensure seamless library operations.- Contributed to the planning and execution of library programs and events, including book clubs and author visits, to promote community… Show more - Facilitated patrons' access to resources, guided their utilization of library equipment and online databases, and delivered comprehensive general library information services.- Executed routine circulation tasks, encompassing material check-in/out, processing new items, and managing fine/fee collections to ensure seamless library operations.- Contributed to the planning and execution of library programs and events, including book clubs and author visits, to promote community engagement and foster a vibrant library atmosphere.- Conducted thorough inventory assessments of library materials, identifying items suitable for potential removal or replacement to maintain a relevant and up-to-date collection. Show less

- Delivered outstanding customer service through personalized greetings, needs assessment, and targeted product recommendations, resulting in enhanced sales performance.- Took an active role in inventory management by conducting weekly stock checks, promptly identifying low stock items, and ensuring accurate pricing and signage, contributing to streamlined operations.- Demonstrated agility in addressing customer complaints and inquiries, adeptly resolving issues and concerns in a prompt… Show more - Delivered outstanding customer service through personalized greetings, needs assessment, and targeted product recommendations, resulting in enhanced sales performance.- Took an active role in inventory management by conducting weekly stock checks, promptly identifying low stock items, and ensuring accurate pricing and signage, contributing to streamlined operations.- Demonstrated agility in addressing customer complaints and inquiries, adeptly resolving issues and concerns in a prompt and professional manner, consequently upholding high levels of customer satisfaction. Show less