Jayanth Kumar Email & Phone Number

Houston, Texas, United States

• Worked with product team and IT to make updates and changes to product pricing.• Created, adjusted, and maintained SFDC and related apps meta-data and data for records, reports, dashboards, etc.• Worked closely with the functional teams and client resources to ensure the system meets the needs of the client.• Design and implement custom Salesforce solutions using LWC, Sales Cloud, and Service Cloud to optimize business processes and improve customer engagement.• Managed Salesforce.com CRM application including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.• Develop and configure Sales Cloud features such as lead management, opportunity tracking, and forecasting using LWC to enhance sales team performance and productivity.• Customize Service Cloud functionalities including case management, knowledge base, and service contracts with LWC to streamline customer support operations.

Grand Rapids, Mi

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.• Developed the business logic of the application using APEX classes. • Performed the Omni Chat Customization for chatter enablement. • Worked extensively on APEX Triggers, APEX Classes, APEX Test Classes, Visualforce pages to fulfill various business requirements.• Integrate external systems with Salesforce Sales Cloud and Service Cloud using LWC and REST/SOAP APIs to enable seamless data flow and synchronization.• Build custom Lightning Web Components (LWC) for Sales Cloud dashboards and Service Cloud case management, delivering responsive and user-friendly interfaces.• Made the timely data management using the Data Loader tool and thus making the insert, delete operation on the data. • Continuous integration tools like GITHUB, Jenkins and deployments using Change Sets and Eclipse IDE. • Develop and maintain Salesforce flows for automating business processes in Sales Cloud and Service Cloud, utilizing LWC for dynamic user interactions.

India

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, enhancements and testing. • Designed, developed and deployed Visualforce Pages, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. • Create custom Salesforce apps in Sales Cloud and Service Cloud using LWC to meet specific business requirements and improve user experience.• Perform unit testing and troubleshooting on Sales Cloud, Service Cloud, and LWC implementations to ensure the stability and functionality of the platform.• Leverage LWC to build reusable components for Sales Cloud lead conversion processes and Service Cloud case resolution, promoting development efficiency.• Customize Salesforce reports and dashboards in Sales Cloud and Service Cloud using LWC for better visibility into sales and service performance metrics.

India

• Develop triggers, Apex classes, and LWC components to automate processes in Sales Cloud and Service Cloud, improving operational efficiency.• Participate in code reviews and QA processes for LWC, Sales Cloud, and Service Cloud developments, ensuring adherence to Salesforce coding standards.• Integrate third-party apps and APIs with Sales Cloud and Service Cloud using LWC to expand system capabilities and automate data syncing.• Leverage LWC to improve user experience in Sales Cloud for account and contact management, making data entry more intuitive and streamlined.• Create custom email templates and triggers in Sales Cloud using LWC, ensuring personalized communication with customers at various sales stages.• Customize Service Cloud case escalation workflows using LWC to ensure high-priority cases are automatically routed to the right teams.

Master'S Degree, Computer Science

Bachelor'S Degree, Computer Science