Jayanth Kumar Email & Phone Number

Houston, Texas, United States

• Worked with product team and IT to make updates and changes to product pricing.
• Created, adjusted, and maintained SFDC and related apps meta-data and data for records, reports, dashboards, etc.
• Worked closely with the functional teams and client resources to ensure the system meets the needs of the client.
• Design and implement custom Salesforce solutions using LWC, Sales Cloud, and Service Cloud to optimize business processes and improve customer engagement.
• Managed Salesforce.com CRM application including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
• Develop and configure Sales Cloud features such as lead management, opportunity tracking, and forecasting using LWC to enhance sales team performance and productivity.

Grand Rapids, MI

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Developed the business logic of the application using APEX classes.
• Performed the Omni Chat Customization for chatter enablement.
• Worked extensively on APEX Triggers, APEX Classes, APEX Test Classes, Visualforce pages to fulfill various business requirements.
• Integrate external systems with Salesforce Sales Cloud and Service Cloud using LWC and REST/SOAP APIs to enable seamless data flow and synchronization.
• Build custom Lightning Web Components (LWC) for Sales Cloud dashboards and Service Cloud case management, delivering responsive and user-friendly interfaces.

India

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, enhancements and testing.
• Designed, developed and deployed Visualforce Pages, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Create custom Salesforce apps in Sales Cloud and Service Cloud using LWC to meet specific business requirements and improve user experience.
• Perform unit testing and troubleshooting on Sales Cloud, Service Cloud, and LWC implementations to ensure the stability and functionality of the platform.
• Leverage LWC to build reusable components for Sales Cloud lead conversion processes and Service Cloud case resolution, promoting development efficiency.
• Customize Salesforce reports and dashboards in Sales Cloud and Service Cloud using LWC for better visibility into sales and service performance metrics.

India

• Develop triggers, Apex classes, and LWC components to automate processes in Sales Cloud and Service Cloud, improving operational efficiency.
• Participate in code reviews and QA processes for LWC, Sales Cloud, and Service Cloud developments, ensuring adherence to Salesforce coding standards.
• Integrate third-party apps and APIs with Sales Cloud and Service Cloud using LWC to expand system capabilities and automate data syncing.
• Leverage LWC to improve user experience in Sales Cloud for account and contact management, making data entry more intuitive and streamlined.
• Create custom email templates and triggers in Sales Cloud using LWC, ensuring personalized communication with customers at various sales stages.
• Customize Service Cloud case escalation workflows using LWC to ensure high-priority cases are automatically routed to the right teams.

Master'S Degree, Computer Science

Bachelor'S Degree, Computer Science