Naga Satya Jayanth Kudupudi Email & Phone Number

Sunshine, Victoria, Australia

-Providing the first point of contact for in-house customers to provide technical assistance.- Provide application support through desktop and laptop management including management of AD, Service Now, Microsoft exchange, Office 365 etc.- Log and track all reported Incidents and Requests, escalating where applicable via Service Now. -Manage Incidents towards resolutions within SLAs.- Walk customers through problem solving process, follow up with customers, provide feedback and seeproblems through to resolution.-Managed the companies website, updated the price list, information and product images according to the changes required using HTML and CSS Script.-Responded to client queries via chat, email, or phone and update or follow up with the client stores and members.

Werribee, Victoria, Australia

⬧ Managed a team and provided guidance and support to ensure that tasks are completed efficiently.⬧ Training new employees and facilitating ongoing development for team members.⬧ Engaging with customers, answering questions and providing information to encourage sales or appointments.⬧ Documenting call outcomes and customer interactions in a database.Gathering customer feedback to help improve services or marketing strategies.

Hyderabad, Telangana, India

- Developing Web Applications using the Angular Framework.- Creating User Interfaces based on Wireframes.- Architecting Applications structure, components, modules, and servies and Integrating APIs using HTTP clients and observables.- Collabarating with UX/UI designers, backend developers, and team members to deliver the high quality Angular applications.- Preparing Documentation of code, APIs, architectural choices to help with future maintenance and on boarding of new team members.

Master'S Degree, Data Science

Bachelor Of Technology - Btech, Computer Science