Naga Satya Jayanth Kudupudi Email and Phone Number
Currently refining my expertise in Data Science as a Master's student at La Trobe University, I serve as an IT Support Engineer at Just Home Of Builders, where I utilize my strong competencies in project management and technical support. My role encompasses a wide range of responsibilities including incident management, application support, and website management using HTML and CSS.My recent contributions include improving our service delivery by managing incidents within SLAs and enhancing our company's digital presence through website updates. We've collaborated effectively to ensure customer satisfaction and resolution of technical issues, laying the groundwork for robust technical infrastructure. My focus is on aligning our team's efforts with the company's culture of innovation and excellence, and I am eager to leverage my ongoing education to bring new perspectives and methodologies to our operations.
Just Home Of Builders
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Information Technology Support EngineerJust Home Of Builders Nov 2023 - PresentSunshine, Victoria, Australia-Providing the first point of contact for in-house customers to provide technical assistance.- Provide application support through desktop and laptop management including management of AD, Service Now, Microsoft exchange, Office 365 etc.- Log and track all reported Incidents and Requests, escalating where applicable via Service Now. -Manage Incidents towards resolutions within SLAs.- Walk customers through problem solving process, follow up with customers, provide feedback and seeproblems through to resolution.-Managed the companies website, updated the price list, information and product images according to the changes required using HTML and CSS Script.-Responded to client queries via chat, email, or phone and update or follow up with the client stores and members.
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SupervisorRecyclecats Australia , A Catalytic Converter Recycling Company. Dec 2022 - Jun 2023Werribee, Victoria, Australia⬧ Managed a team and provided guidance and support to ensure that tasks are completed efficiently.⬧ Training new employees and facilitating ongoing development for team members.⬧ Engaging with customers, answering questions and providing information to encourage sales or appointments.⬧ Documenting call outcomes and customer interactions in a database.Gathering customer feedback to help improve services or marketing strategies. -
Front End Web DeveloperDigital Lync Aug 2019 - Jun 2021Hyderabad, Telangana, India- Developing Web Applications using the Angular Framework.- Creating User Interfaces based on Wireframes.- Architecting Applications structure, components, modules, and servies and Integrating APIs using HTTP clients and observables.- Collabarating with UX/UI designers, backend developers, and team members to deliver the high quality Angular applications.- Preparing Documentation of code, APIs, architectural choices to help with future maintenance and on boarding of new team members.
Naga Satya Jayanth Kudupudi Education Details
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Data Science -
Computer Science
Frequently Asked Questions about Naga Satya Jayanth Kudupudi
What company does Naga Satya Jayanth Kudupudi work for?
Naga Satya Jayanth Kudupudi works for Just Home Of Builders
What is Naga Satya Jayanth Kudupudi's role at the current company?
Naga Satya Jayanth Kudupudi's current role is IT Support Engineer at Just Home Of Builders | Application Support, Customer Service, Web Development.
What schools did Naga Satya Jayanth Kudupudi attend?
Naga Satya Jayanth Kudupudi attended La Trobe University, Mlr Institute Of Technology.
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