Jayapragash R Email & Phone Number

Bangalore Urban, Karnataka, India

• Secured $80K+ in quarterly revenue growth through strategic negotiations andimplementation of key enhancements and change requests, demonstrating expertisein opportunity identification and execution• Led the implementation of our Workspan product with VMware's Salesforceapplication. This involved designing, developing, testing, and deploying a new custommodel/flow for the embedded Workspan functionality within the SFDC application• Automated product functionalities… Show more • Secured $80K+ in quarterly revenue growth through strategic negotiations andimplementation of key enhancements and change requests, demonstrating expertisein opportunity identification and execution• Led the implementation of our Workspan product with VMware's Salesforceapplication. This involved designing, developing, testing, and deploying a new custommodel/flow for the embedded Workspan functionality within the SFDC application• Automated product functionalities using Power Automate, integrating JSON scripts,REST/SOAP APIs, and object linking• Deployed Single Sign-On (SSO) solutions, simplifying access to Workspan's platform forour clients• Implemented automated user provisioning and de-provisioning solution leveragingSCIM for one of our client VMware• Developed and executed Python shell scripts to automate manual tasks, increasingefficiency by 70% and reducing error rates• Built and led a high-performing team, resulting in a significant reduction of supportissues to near elimination (to be precise 95% decrease)• Successfully increased NPS by 36% through implementing several customersatisfaction initiatives Show less

• Pioneered the implementation of MaxVal's Symphony & MARs solution as part of theinaugural launch team.• Led Salesforce data migration using Data Loader. Responsibilities includedconfiguration, CSV file uploads, data integrity checks, and ensuring successful datatransfer.• Implemented automated processes for lead management, including validation,routing, escalation triggers, and email notifications for patent and trademark annuityservices.• Implemented a… Show more • Pioneered the implementation of MaxVal's Symphony & MARs solution as part of theinaugural launch team.• Led Salesforce data migration using Data Loader. Responsibilities includedconfiguration, CSV file uploads, data integrity checks, and ensuring successful datatransfer.• Implemented automated processes for lead management, including validation,routing, escalation triggers, and email notifications for patent and trademark annuityservices.• Implemented a robust Salesforce security model leveraging OWDs, roles, and sharingrules to optimize data visibility for diverse user groups at object, field, and record levels.• Streamlined onboarding for 10+ Fortune 500 clients (e.g., PayPal, Meta, Cooley,Qualcomm) through data migration, user training, workflow automation, and customfield/section creation.• Boosted team efficiency by 25% through process optimization initiatives and by utilizingdata analytics to identify performance bottlenecks Show less