Roles & Responsibilities• Managing the Team ( 80 Engineers ) who will be the Escalation point for all the support related issues.• Handling Ford Domestic and Global Projects, BMW, Sodexo, Euroka Forbs, CRIS, MITSUBISHI, ATC, Tata International very effectively and successfully.• Managing different vendors and close the transaction in a smooth manner.• Improved the efficiency of Service desk which directly impacted on quick resolution of incidents• Always sticked to customers SLA and ensured 99% uptime to customer’s network.• Improved team efficiency and gained customers confidence & appreciation and rated best in delivering services.• Implemented TRC testing at regional office, Chennai and ensured maximum numbers of hardware (Cisco, satcom & other network products) issues are tested and resolved at the first level.• Trained, supervise, coach and monitoring the team members performance and encouraging them to pick up Higher responsibilities.• Prepare and administer monthly performance review.• Periodic meeting with clients and understanding the complete business requirements from them and executing the same with in time as per the dead line specified by customers by coordinating with various internal teams.• Responsible for conducting the project meetings and recording the MoM’s for closure.• Involved in presales calls and helped sales to gain new orders.• Responsible for raising / approving change requests, cease requests pertaining to any change or surrender notice.

PROJECT NAME: INDIAN OVERSEAS BANKResponsibilities• Project management with other support teams for resolving customer related issues. Ensured timely escalation to internal, external teams when there is a problem.• Contributed in achieving successful migration of another banking network during acquisition with the core network that I was handling.• Studied the entire setup of the bank which was being taken over during the acquisition.• Migrated network connectivity of a wide number of branches in a short span of time.• Changed the configuration of the routers at both node points and branch ends to facilitate the integration.• Re-routed the new network to connect to the core network• Established relationship with vendor networks, worked with vendor and coordinated for device configuration across many branches.

PROJECT NAME: ERNET HUB -Bangalore Responsibilities:• Handled VSAT activation, hub level maintenance and operation of GILAT’s Sky Blaster and Sky Edge FTDMA VSAT network, VIASAT’s DAMA and HUGHES TRES SCPC Network for ERNET.• Successfully configured the bandwidth QOS and monitored the NET ENFORCER. • Involved in remote monitoring & configuration of more than 900 + VSAT’S in the network, remote management of the satellite based & terrestrial network. • Acquired expertise in satellite based access technologies, which includes DAMA, SCPC, & FTDMA technology being provided by VIASAT, HUGHES & GILAT. • Coordinated for leased line & radio link and vendor management for different products.• Looked after the setup of freeware-MRTG Graphs for bandwidth monitoring

PROJECT NAME : Ford India LimitedResponsibilities• Responsible for the maintenance of Leased Lines and ISDN Line uptime.• Coordinated for the Leased Line setup with other vendors and implementation of the solution.

PROJECT NAME : IIT Madras• Ensured that the Asynchronous transfer mode (ATM) network is maintained at an uptime of 99.1% which was above the committed SLA.• Involved in the expansion of the campus network to various hostels / residential side. Successfully handled all the aspects of the project like design, testing and implementation. • Analyzed the network traffic periodically and fine tuned to the requirement accordingly.• Received appreciation letter from IIT, Madras for excellence of work and technical skills.

Project Name : Chemplast SanmarResponsibility: Handled the maintenance of VSAT, Radio Link, Leased Lines and ISDN Line. Coordinated for the VPN setup with other vendors and implemented the solution.