 Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.( US and Chinese Suppliers) Successful Suppliers account retention record. Performed market research surveys amongst client base to seek feedback on Procurement techniques, follow-up methods, Logistics and quality of service. Improving Vendor service based on Customer feedback through the development of new policies and procedures. Successfully handed all public relations… Show more  Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.( US and Chinese Suppliers) Successful Suppliers account retention record. Performed market research surveys amongst client base to seek feedback on Procurement techniques, follow-up methods, Logistics and quality of service. Improving Vendor service based on Customer feedback through the development of new policies and procedures. Successfully handed all public relations issues. Provided support to the sales team. Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products. Worked with new customers in the development of new accounts and the implementation of new systems. Assisted in the development of new policies and procedures. Assisted in the training of new customer service representatives and associates. Performed market research surveys on customer needs and requirements. Prepared weekly and MIS reports on Global Procurement Management. Generated repeat business through successful Suppliers follow-up. Show less