As a IT Officer Accountable for the IT operations and also lead and manage the team involved in operations and project management. Act as point of Escalation for business as usual (BAU) and point of contact & accountable for ERP implementation too. Ensure that all problems reported by the users are resolved to their satisfaction as per agreed TATs. Manage various re-locations and new installations with minimal disruption. Plan course of action, and lead implementation of IT infrastructure and participate local team and end-end level support in all IT projects. Ensure compliance and all audit comments are closed and that no recommendations are repeated. Ensuring standard policy and providing cost saving ideas and introducing new processes. Providing adequate technical and soft skills training to the subordinates.

As a Manager responsible for CAPEX and OPEX of the organization and ensuring Customer Satisfaction. Accountable for the IT operations and also lead and manage the team involved in operations and project management. Act as point of Escalation for business as usual (BAU) and point of contact & accountable for Project Management too. Ensure that all problems reported by the users are resolved to their satisfaction as per agreed SLAs/TATs. Manage various re-locations and new installations with minimal disruption as per AMC. Plan course of action, and lead implementation of IT infrastructure and participate local team and end-end level support in all IT projects. Ensure compliance and all audit comments are closed and that no recommendations are repeated. Ensuring standard policy and providing cost saving ideas and introducing new processes. Providing adequate technical and soft skills training to the subordinates. Reviewing engineer performance regularly and ensuring the versatility of engineers knowledge and deploy to the sites according to their technical skills. Conducting customer review meetings with their Relationship Manager for Service Improvement and documenting minutes of the meetings.

Network Administrator (Jul ’99 to Jun ’01)Key Deliverables: - Process Management - Decision Making - ROI Accountability - Project Planning - Service Support - Facilities Management - Marketing - Revenue Generation - AMC Promotion - CRM - Resource Deployment - Team LeadershipService Delivery Area: Design and implementation of LAN based on a study of the client’s requirement Reporting and Reviewing of SLA Metrics with Customer and Fine-tuning the areas of improvisation in SIP. Monitoring operational and Technical team and supporting them with the required resources. Handling escalations from Customers and ensuring committed delivery to Customers. Recruitment and Mentoring of the Technical resources required for the organization and provisioning structured training modules to maintain required skill sets with redundancy. Managed team size of as large as 50+, getting higher productivity by addressing conflicts and guiding individuals in their personal performance areas. Sourcing of products and spares and inventory management required for the product support, tracking warranty fulfillment from vendors. Maintaining win-win relationship with OEM vendors, adhering to their process and meeting their performance targets. Developed new vendors for outsourcing requirements and maintained strategic relationship with them.

-Design and implementation of LAN based on a study of the client’s requirement-Reporting and Reviewing of SLA Metrics with Customer and Fine-tuning the areas of improvisation in SIP.-Monitoring operational and Technical team and supporting them with the required resources. Handling escalations from Customers and ensuring committed delivery to Customers.Recruitment and Mentoring of the Technical resources required for the organization and provisioning structured training modules to maintain required skill sets with redundancy.-Managed team size of as large as 50+, getting higher productivity by addressing conflicts and guiding individuals in their personal performance areas. -Sourcing of products and spares and inventory management required for the product support, tracking warranty fulfillment from vendors. -Maintaining win-win relationship with OEM vendors, adhering to their process and meeting their performance targets. Developed new vendors for outsourcing requirements and maintained strategic relationship with them.