State Business Head - Jio Fiber
CurrentHeading the Jio Fiber Business for Kerala State consisting of network rollout, sales planning, channel management, Home Connect, Customer Service etc.
Jan 2023 - Present
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Jayaraj R Email & Phone Number
State Business Head - Jio Fiber
at
Jio
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✓ Verified August 2026
3 data sources
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Current company
Role
State Business Head - Jio Fiber
Location
Ernakulam, Kerala, India
Company size
Who is Jayaraj R? Overview
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Quick answer
Jayaraj R is listed as State Business Head - Jio Fiber at Jio, a with 30438 employees, based in Ernakulam, Kerala, India. AeroLeads shows a matched LinkedIn profile for Jayaraj R.
Jayaraj R previously worked as State Head - Customer Service Delivery at Jio and Head - Customer Service Delivery - Andhra Pradesh at Tata Teleservices Ltd. Jayaraj R holds Master Of Business Administration (M.B.A.), Marketing, First from Annamalai University.
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Jio
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Profile bio
About Jayaraj R
I was blessed to work with great people during my entire career. I am where I am today due to every man & woman, I have worked with. Every one of my colleagues has contributed one way or the other to where I am today, and I am grateful to each one of them.Executive SummeryHaving a vast experience across different domains from Finance, Collections, Banking, Customer Service, Sales & Business Operations. Handled various roles across different part of the country with separate set of people.A senior management professional with two decades of proven success in Strategy, Operations, Customer Service & Business Operations. Impressive record of demonstrated results in dissimilar roles across multiple geographies within India primarily in Telecom Sector. A visionary, motivational, led by example, change agent and advocate of empowerment and accountability who uses push, pull and permissive leadership to inspire and drive individuals to achieve highest levels of professional and personal success. My strength includes handling large scale complex operations with relative ease using high degree of process orientation and inspirational people and communication skills.
Listed skills include Leadership, Conflict Management, Team Building, Virtual Work, and 36 others.
Current workplace
Jayaraj R's current company
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Jio
11 roles
Jayaraj R work experience
A career timeline built from the work history available for this profile.
State Head - Customer Service Delivery
Handling the Entire Customer Life Cycle for Reliance Jio for Kerala Circle for all the product lines.
Sep 2015 - Jul 2023
Head - Customer Service Delivery - Andhra Pradesh
In my role, I head the team who handles the entire life cycle management of the customers from acquisition onwards. I am responsible to design strategies to deliver performance in all customer service verticals.
Nov 2014 - Sep 2015
Head Customer Service Delivery - Mpcg & Gujarat
In my role, I handle the Customer Service & Regulatory function for MPCG and Gujarat Geographies for GSM & CDMA Operations and reports to COO. My Key responsibilities in this role includes:Conceptualizing & Implementation of Service StrategyDeliver Business Performance by supporting business in acquiring & retaining customersProcess reengineering as per the changing business environmentBudgeting & Management of Service CostPartner Management (Inbound, Outbound, DMS, Collections & Retention)Projects
Jul 2013 - Oct 2014
Head Customer Service Delivery - Gujarat Circle
In this role I was heading the Customer Service & Regulatory Function for Gujarat Circle Operations. The role is to handle end-to-end customer life cycle for both prepaid & postpaid for GSM & CDMA operations.
Oct 2012 - Jun 2013
Head - Customer Service Delivery, Kerala Circle.
In this role, I was part of the senior team which launched Tata Docomo Operations in Kerala. Was part of core team to build the entire service organisation from people to processes.
May 2009 - Oct 2012
Head Csd - Institution Business, Karnataka
I was heading the Customer Service Function for B2B & B2C business for Mobility for Karnataka Circle. My clients include Top Corporates, Medium Corporates & SMEs and was managed thru a team of Relationship Managers supported by Verticals Heads.
Apr 2008 - May 2009
Head – Operations & Collections (Karnataka Circle)
Heading the Collection Operations of Karnataka Circle of Bharti Airtel Limited based out of Bangalore
Apr 2007 - Mar 2008
Customer Service Head - North Karnataka
Heading the Customer Service Delivery for North Karnataka.
Nov 2005 - Mar 2007
Jan 2004 - Oct 2005
Asst. Manager - Credit & Collections
Handling Credit & Collections at Regional Office for KL Circle.Handled various roles in Finance, Credit & Collections. Contributed in formulating telecom processes as I was part of the team which launched mobile telephony in the state.
Nov 1996 - Jan 2004
Team & coworkers
Colleagues at Jio
Other employees you can reach at jio.com. View company contacts for 30438 employees →
सक
सट्टे की। तकदीर।
Colleague at JioJaipur, Rajasthan, India
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HV
Hitesh Vaishanv
Colleague at JioJaipur, Rajasthan, India
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RP
Rishbin P
Colleague at JioKerala, India
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PS
Payal Savaliya
Colleague at JioSurat, Gujarat, India
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BG
Bhanu Gangwal
Colleague at JioBaikunthpur, Chhattisgarh, India
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MD
Milind Deshmukh
Colleague at JioNagpur, Maharashtra, India
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NV
Nithin V Jose
Colleague at JioKannur, Kerala, India
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MN
Md Najir Ansari
Colleague at JioPatna, Bihar, India
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AA
Aashika Agarwal
Colleague at JioMumbai Metropolitan Region, India
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SM
Syed Mufasir Andrabi
Colleague at JioSrinagar, Jammu & Kashmir, India
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सट्टे की। तकदीर।
Colleague at JioJaipur, Rajasthan, India
View →
HV
Hitesh Vaishanv
Colleague at JioJaipur, Rajasthan, India
View →
RP
Rishbin P
Colleague at JioKerala, India
View →
PS
Payal Savaliya
Colleague at JioSurat, Gujarat, India
View →
BG
Bhanu Gangwal
Colleague at JioBaikunthpur, Chhattisgarh, India
View →
MD
Milind Deshmukh
Colleague at JioNagpur, Maharashtra, India
View →
NV
Nithin V Jose
Colleague at JioKannur, Kerala, India
View →
MN
Md Najir Ansari
Colleague at JioPatna, Bihar, India
View →
AA
Aashika Agarwal
Colleague at JioMumbai Metropolitan Region, India
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SM
Syed Mufasir Andrabi
Colleague at JioSrinagar, Jammu & Kashmir, India
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2 education records
Jayaraj R education
Master Of Business Administration (M.B.A.), Marketing, First
Bachelor Of Commerce (Bcom), Accounting And Business/Management, First
FAQ
Frequently asked questions about Jayaraj R
Quick answers generated from the profile data available on this page.
What company does Jayaraj R work for?
Jayaraj R works for Jio.
What is Jayaraj R's role at Jio?
Jayaraj R is listed as State Business Head - Jio Fiber at Jio.
Where is Jayaraj R based?
Jayaraj R is based in Ernakulam, Kerala, India while working with Jio.
What companies has Jayaraj R worked for?
Jayaraj R has worked for Jio, Tata Teleservices Ltd, Bharti Airtel Limited, Icici Bank, and Escotel Mobile Communications Ltd.
Who are Jayaraj R's colleagues at Jio?
Jayaraj R's colleagues at Jio include सट्टे की। तकदीर।, Hitesh Vaishanv, Rishbin P, Payal Savaliya, and Bhanu Gangwal.
How can I contact Jayaraj R?
You can use AeroLeads to view verified contact signals for Jayaraj R at Jio, including work email, phone, and LinkedIn data when available.
What schools did Jayaraj R attend?
Jayaraj R holds Master Of Business Administration (M.B.A.), Marketing, First from Annamalai University.
What skills is Jayaraj R known for?
Jayaraj R is listed with skills including Leadership, Conflict Management, Team Building, Virtual Work, Customer Relations, Planning, Operation, and Virtual Teams.
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