Jayaraj R Email and Phone Number
I was blessed to work with great people during my entire career. I am where I am today due to every man & woman, I have worked with. Every one of my colleagues has contributed one way or the other to where I am today, and I am grateful to each one of them.Executive SummeryHaving a vast experience across different domains from Finance, Collections, Banking, Customer Service, Sales & Business Operations. Handled various roles across different part of the country with separate set of people.A senior management professional with two decades of proven success in Strategy, Operations, Customer Service & Business Operations. Impressive record of demonstrated results in dissimilar roles across multiple geographies within India primarily in Telecom Sector. A visionary, motivational, led by example, change agent and advocate of empowerment and accountability who uses push, pull and permissive leadership to inspire and drive individuals to achieve highest levels of professional and personal success. My strength includes handling large scale complex operations with relative ease using high degree of process orientation and inspirational people and communication skills.
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State Business Head - Jio FiberJio Jan 2023 - PresentKochi, Kerala, IndiaHeading the Jio Fiber Business for Kerala State consisting of network rollout, sales planning, channel management, Home Connect, Customer Service etc. -
State Head - Customer Service DeliveryJio Sep 2015 - Jul 2023Kochi, Kerala, IndiaHandling the Entire Customer Life Cycle for Reliance Jio for Kerala Circle for all the product lines. -
Head - Customer Service Delivery - Andhra PradeshTata Teleservices Ltd Nov 2014 - Sep 2015Hyderabad Area, IndiaIn my role, I head the team who handles the entire life cycle management of the customers from acquisition onwards. I am responsible to design strategies to deliver performance in all customer service verticals. -
Head Customer Service Delivery - Mpcg & GujaratTata Teleservices Ltd Jul 2013 - Oct 2014Bhopal Area, IndiaIn my role, I handle the Customer Service & Regulatory function for MPCG and Gujarat Geographies for GSM & CDMA Operations and reports to COO. My Key responsibilities in this role includes:Conceptualizing & Implementation of Service StrategyDeliver Business Performance by supporting business in acquiring & retaining customersProcess reengineering as per the changing business environmentBudgeting & Management of Service CostPartner Management (Inbound, Outbound, DMS, Collections & Retention)Projects -
Head Customer Service Delivery - Gujarat CircleTata Teleservices Ltd Oct 2012 - Jun 2013Ahmedabad Area, IndiaIn this role I was heading the Customer Service & Regulatory Function for Gujarat Circle Operations. The role is to handle end-to-end customer life cycle for both prepaid & postpaid for GSM & CDMA operations. -
Head - Customer Service Delivery, Kerala Circle.Tata Teleservices Ltd May 2009 - Oct 2012Kochi, Kerala.In this role, I was part of the senior team which launched Tata Docomo Operations in Kerala. Was part of core team to build the entire service organisation from people to processes. -
Head Csd - Institution Business, KarnatakaBharti Airtel Limited Apr 2008 - May 2009I was heading the Customer Service Function for B2B & B2C business for Mobility for Karnataka Circle. My clients include Top Corporates, Medium Corporates & SMEs and was managed thru a team of Relationship Managers supported by Verticals Heads. -
Head – Operations & Collections (Karnataka Circle)Bharti Airtel Limited Apr 2007 - Mar 2008Heading the Collection Operations of Karnataka Circle of Bharti Airtel Limited based out of Bangalore -
Customer Service Head - North KarnatakaBharti Airtel Limited Nov 2005 - Mar 2007Heading the Customer Service Delivery for North Karnataka. -
Branch Operations ManagerIcici Bank Jan 2004 - Oct 2005Thrissur, Kerala, IndiaHandling the Retail Branch Operations of the Branch. -
Asst. Manager - Credit & CollectionsEscotel Mobile Communications Ltd Nov 1996 - Jan 2004CochinHandling Credit & Collections at Regional Office for KL Circle.Handled various roles in Finance, Credit & Collections. Contributed in formulating telecom processes as I was part of the team which launched mobile telephony in the state.
Jayaraj R Skills
Jayaraj R Education Details
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Frequently Asked Questions about Jayaraj R
What company does Jayaraj R work for?
Jayaraj R works for Jio
What is Jayaraj R's role at the current company?
Jayaraj R's current role is State Business Head - Jio Fiber.
What schools did Jayaraj R attend?
Jayaraj R attended Annamalai University, Mahatma Gandhi University.
What skills is Jayaraj R known for?
Jayaraj R has skills like Leadership, Conflict Management, Team Building, Virtual Work, Customer Relations, Planning, Operation, Virtual Teams, People Management, Key Account Management, Channel Partners, Service Operations.
Who are Jayaraj R's colleagues?
Jayaraj R's colleagues are Vaibhav Kadam, Vivek Kumar, Tejinder Singh Banty, Pankaj Rajput, Jyoti Sapat, Bhila Patil, Rahul Ramachandran.
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