Jayaraj R

Jayaraj R Email and Phone Number

State Business Head - Jio Fiber @ Jio
bombay, maharashtra, india
Jayaraj R's Location
Ernakulam, Kerala, India, India
About Jayaraj R

I was blessed to work with great people during my entire career. I am where I am today due to every man & woman, I have worked with. Every one of my colleagues has contributed one way or the other to where I am today, and I am grateful to each one of them.Executive SummeryHaving a vast experience across different domains from Finance, Collections, Banking, Customer Service, Sales & Business Operations. Handled various roles across different part of the country with separate set of people.A senior management professional with two decades of proven success in Strategy, Operations, Customer Service & Business Operations. Impressive record of demonstrated results in dissimilar roles across multiple geographies within India primarily in Telecom Sector. A visionary, motivational, led by example, change agent and advocate of empowerment and accountability who uses push, pull and permissive leadership to inspire and drive individuals to achieve highest levels of professional and personal success. My strength includes handling large scale complex operations with relative ease using high degree of process orientation and inspirational people and communication skills.

Jayaraj R's Current Company Details
Jio

Jio

View
State Business Head - Jio Fiber
bombay, maharashtra, india
Website:
jio.com
Employees:
30438
Jayaraj R Work Experience Details
  • Jio
    State Business Head - Jio Fiber
    Jio Jan 2023 - Present
    Kochi, Kerala, India
    Heading the Jio Fiber Business for Kerala State consisting of network rollout, sales planning, channel management, Home Connect, Customer Service etc.
  • Jio
    State Head - Customer Service Delivery
    Jio Sep 2015 - Jul 2023
    Kochi, Kerala, India
    Handling the Entire Customer Life Cycle for Reliance Jio for Kerala Circle for all the product lines.
  • Tata Teleservices Ltd
    Head - Customer Service Delivery - Andhra Pradesh
    Tata Teleservices Ltd Nov 2014 - Sep 2015
    Hyderabad Area, India
    In my role, I head the team who handles the entire life cycle management of the customers from acquisition onwards. I am responsible to design strategies to deliver performance in all customer service verticals.
  • Tata Teleservices Ltd
    Head Customer Service Delivery - Mpcg & Gujarat
    Tata Teleservices Ltd Jul 2013 - Oct 2014
    Bhopal Area, India
    In my role, I handle the Customer Service & Regulatory function for MPCG and Gujarat Geographies for GSM & CDMA Operations and reports to COO. My Key responsibilities in this role includes:Conceptualizing & Implementation of Service StrategyDeliver Business Performance by supporting business in acquiring & retaining customersProcess reengineering as per the changing business environmentBudgeting & Management of Service CostPartner Management (Inbound, Outbound, DMS, Collections & Retention)Projects
  • Tata Teleservices Ltd
    Head Customer Service Delivery - Gujarat Circle
    Tata Teleservices Ltd Oct 2012 - Jun 2013
    Ahmedabad Area, India
    In this role I was heading the Customer Service & Regulatory Function for Gujarat Circle Operations. The role is to handle end-to-end customer life cycle for both prepaid & postpaid for GSM & CDMA operations.
  • Tata Teleservices Ltd
    Head - Customer Service Delivery, Kerala Circle.
    Tata Teleservices Ltd May 2009 - Oct 2012
    Kochi, Kerala.
    In this role, I was part of the senior team which launched Tata Docomo Operations in Kerala. Was part of core team to build the entire service organisation from people to processes.
  • Bharti Airtel Limited
    Head Csd - Institution Business, Karnataka
    Bharti Airtel Limited Apr 2008 - May 2009
    I was heading the Customer Service Function for B2B & B2C business for Mobility for Karnataka Circle. My clients include Top Corporates, Medium Corporates & SMEs and was managed thru a team of Relationship Managers supported by Verticals Heads.
  • Bharti Airtel Limited
    Head – Operations & Collections (Karnataka Circle)
    Bharti Airtel Limited Apr 2007 - Mar 2008
    Heading the Collection Operations of Karnataka Circle of Bharti Airtel Limited based out of Bangalore
  • Bharti Airtel Limited
    Customer Service Head - North Karnataka
    Bharti Airtel Limited Nov 2005 - Mar 2007
    Heading the Customer Service Delivery for North Karnataka.
  • Icici Bank
    Branch Operations Manager
    Icici Bank Jan 2004 - Oct 2005
    Thrissur, Kerala, India
    Handling the Retail Branch Operations of the Branch.
  • Escotel Mobile Communications Ltd
    Asst. Manager - Credit & Collections
    Escotel Mobile Communications Ltd Nov 1996 - Jan 2004
    Cochin
    Handling Credit & Collections at Regional Office for KL Circle.Handled various roles in Finance, Credit & Collections. Contributed in formulating telecom processes as I was part of the team which launched mobile telephony in the state.

Jayaraj R Skills

Leadership Conflict Management Team Building Virtual Work Customer Relations Planning Operation Virtual Teams People Management Key Account Management Channel Partners Service Operations Customer Retention Forecasting Telecommunications Business Analysis Communication Channel Management Vendor Management Team Management Home Offices Team Leadership Customer Relationship Management Performance Reviews Strategy Virtual Collaboration Gsm Operations Management Customer Lifecycle Management Time Management Product Management Customer Service Management Teamwork Coaching Conflict Resolution Mis Service Delivery Performance Management Constructive Feedback

Jayaraj R Education Details

Frequently Asked Questions about Jayaraj R

What company does Jayaraj R work for?

Jayaraj R works for Jio

What is Jayaraj R's role at the current company?

Jayaraj R's current role is State Business Head - Jio Fiber.

What schools did Jayaraj R attend?

Jayaraj R attended Annamalai University, Mahatma Gandhi University.

What skills is Jayaraj R known for?

Jayaraj R has skills like Leadership, Conflict Management, Team Building, Virtual Work, Customer Relations, Planning, Operation, Virtual Teams, People Management, Key Account Management, Channel Partners, Service Operations.

Who are Jayaraj R's colleagues?

Jayaraj R's colleagues are Vaibhav Kadam, Vivek Kumar, Tejinder Singh Banty, Pankaj Rajput, Jyoti Sapat, Bhila Patil, Rahul Ramachandran.

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