Manage defence projects from conception to delivery and post delivery customer experience.Stakeholder management both within and outside organisation including customers & influencers.Strategy & partnership management to leverage the strengths of various players in the Defence Industry by creating a self sustaining ecosystem.Solving problems of defence forces through innovation and product building to cater for the required robustness and mil stds.Facilitate identification of right partners to further #atmanirbhar initiatives through collaboration.SME on procurement processes for various categorisations like Make-I, Make-II, IDDM, Lease & OCPP. Contribute in overcoming the process challenges for case-on-case basis by recognising the gaps and finding means to bridge them.Preparation of product specifications, responses to RFIs & RFPs, develop bidding strategy, competitor analysis, evolve benchmarking, price negotiations, contract drafting and complete cycle management

Drucare provides cloud-based Healthcare IT platform as a service (PAAS) with a model of configuring it to suit the customer requirements through agile processes. Heading Product delivery to suit the customer needs through customizations developed by cross-functional multiple Agile teams & the product issuesmanaged through ticketing on tools like OpenProject & Zoho Projects.Handled product fit to market by engaging with customers on bugs & must have features that were delivered based on impact & volume as priority. Established all verticals of business like B2C, B2B, B2B2C, B2E, B2G with emphasis on brilliant customer experience. The customer engagement post sales are ensured through multiple Agile teams which include onboarding, implementation, customer support & success. We could reduce the entire process by 50% in time through continuous improvement.Formulated SOPs and implemented them to last detail with processes about the customer journey including stages like lead generation, prospecting, inside sales, product demo, negotiation, onboarding, implementation & customer tech support. Headed the digital marketing strategy for branding & business.

Management of offset partnersIdentification and onboarding of potential partnersSCM of orders placed on local partnersQA & QC of the finished products

Cross-functional leadership role in delivering NWA/ SLA/ KPIs to telecom customers for their network through effective O&M.Heading O&M operations of >50K towers/ sites and >100K km of optical fiber (OFC) spread across the country.Built in robust processes and formulated SOPs to meet the SLA/ KPIs.Budgeted the expenses to last detail and ensured timely revenue collections.Reduction in OPEX and minimised CAPEX with data analysis to achieve the P&L goals.Customer and vendor management to yield the results and yet ensure customer delight.Designed, developed and implemented automation tools to streamline processes for approval of distributed field requirements.Effectively managed >10K field staff personel through system of closed loop feedback mechanism.Driven NOC team (Network Operations Centre) rigorously to improve their response and communicate effectively with field teams.Established effective governance at all levels through timely reviews which aimed at fixing ownership, responsibilities and accountability.Ensured strict HR compliance like ESIC, PF for all the employees in field.Driven safety awareness and changed the mind set of field staff to "Safety First"

Heading operations for overhaul of critical electronic equipment of no.s 6000+ which include Radars, Opto-electronic, Surveillance and Telecommunications with workforce of 800 persons. Cross functional leadership with 8 verticals reporting. Overhaul/ Depot level repair of equipment worth replacement cost of Rs 3000Cr pa.Providing innovative solutions, technical alteenatives and indigenization of spares leading to cost saving of Rs 200 Cr pa.Provisioning, procuring and stocking technical inventory with Rs 20 Cr in FY.Implemented work flow and process optimisation through MS Project leading to bulk production of night enabling 1531 sniper rifles.Keeping machinery, plants, automated/ special test equipment worth Rs 500 Cr and services functional round the clock with availability of more than 98%.Evolve, formulated and implement SOPs. Ensure quality in the process by defining KPIs and customer satisfaction through feedback. Initiation/ review of Annual appraisal for the work force identify and remove skill deficiency to employ them suitably. Enhance skill sets of subordinated through continual learning and on-the-job training. Robust grievance redressal system and transparency through automation. Define SMART goals towards organisational requirements and align workforce for achieving the same in 10 months. Six sigma tools implemented to improve process by DMAIC in various repair sections leading to increase in output by 12% in FY.Ensured increase in sense of quality among workforce by exposing them to lean-six sigma process and IPC(Institute of Printed Circuit) standards.Designed and established state of art electronic repair facility worth Rs 300 Cr.As Charmain works safety committee ensured physical security, workplace safety to include cyber security & fire hazard.As President officers' club, conducted events and socials for 500+ guests.

Operations and maintenance in highly sensitive operational area with focus on equipment management of over 5000+ no.s.Headed workforce of 300 skilled technocrats in providing engineering support wherein critical equipment worth Rs 300Cr was recycled pa.Realigned process and methods to reduce turn around time of life saving equipment like IED Jammers and Thermal Imagers into counter insurgency operations by 2 days leading to increased throughput.Product improvements and innovations worth Rs 20 Cr over span of 2 years to combat challenges faced by soldiers in disturbed situations. As Chairman, Project Management Group completely implemented entire habitat of 300 persons for both technical work and their personal administration.Designed and developed online portal for knowledge repository, examinations, certifications and tele-diagnostics. Spearheaded centre for training motor mechanics and telecom mechanics under Prime Ministers Skill Development Program.Conducted training of combatants on critical equipment and also organised interactive forms with OEMs to address user problems.Designed, developed and produced bullet proofing projects which led to saving numerous valuable lives and involved from conception, formulation of RFP, technical evaluation, price negotiation and contract execution. Completed managed retail outlet for troops with turnover of Rs 25 Cr pa where in the initiatives implemented led to 100% increase of profits in 14 months.Awarded by Chief of Army Staff for outstanding leadership in Kashmir Valley.

Headed AI & Robotics wing of Indian Army only simulator development centre.Planned and implemented infrastructure worth Rs 30 Cr for establishing Robotics, AR/ AI Lab.Simulator designing and development to enhance training and combat situational awareness. Explored the latest technologies, integrated technologies for numerous solutions and executed product developments. Formulated requirements and list the specifications to minute details. Designed and developed projects which included acoustic based bullet hit on target system, simulators for CBRN & BFSR, trauma care training simulator and also augmented reality based equipment repair solution. Designed and executed simulated training set up for counter insurgency in built-up area through wireless networked sensors, actuators and controls. Project management executed in totality with development cycle.Executed development of algorithms, hardware, software, integration and Transfer of Technologies (TOT).

Headed the engineering support organisation of Indian Army in Bhutan to provide effective equipment management and foster Indo-Bhutanese friendship.Liaison with dignitaries of both the countries. Enhanced effectiveness of operations through robust feedback mechanism which is quantified, collected, collated and analysed for customer satisfaction. Evolved model for employee satisfaction in workplace based on weighted average scale to understand their desire and increase the quotient of happiness as a leader. Small team concept was formulated to address the challenge of dispersed detachments in remote locations and the data was collected through bar code based system which was designed and developed in-house.

Headed operations and maintenance of IT, network, telecommunication, electronic warfare, bridging and earth moving equipment. Trained & qualified on EW systems in OEM premises at France and expert on their deployment and operation & maintenance. Responsible to manage complete functioning including budgeting & accounting of both Officers as well as Sainik Clubs for recreation, social & welfare events. Spearheaded operations of orphanage under CSR activities of Indian Army which included identification of children, their accommodation, well being, schooling and funding. Developed and deployed software application to automate procurement process on .net platform with tiered access rights, data analysis and complete accountability of responsibilities to ensure progress of process with utmost transparency in the system. Also included analytics for decision making by Senior Commanders.

Headed workforce of 100 technicians to provide engineering support to operations of tropo-scatter and satellite communications equipment deployed in inhospitable remote locations. Also provided equipment sustenance to electronic warfare systems, snow scooters & snow clearance equipment with forecast, planning, spare provisioning and inventory management. Deployed with EW and tropo-scatter communication establishments in Signal Group Units. Ensured equipment availability to the troops by reducing MTTR and increases MTBF by preventive maintenance especially to vehicles, trucks, earth moving & bridging equipment.