In this role, I was leading warranty claims and customer services CoE for A&D client.

In this role, I was additionally responsible for Inventory planning and optimization work for A&D client by deployment of Analytics tools. I also went on to deploy Robotic Process Automation to improve efficiency in operations and Analytics tool to mitigate stock out risks for production

I am leading two value streams with total span of 20 analysts delivering supply chain services for a Global A&D client. In this role, I am responsible Service Delivery, Operation Excellence and Process Improvement of Supply Chain Services Operations

I manage suppliers portfolio for a Global Aerospace & Defence client. In this role, I am responsible for materials planning, scheduling and on time delivery for Production & Spares across many A&T plants along with Supplier management, Logistics & reverse logistics and Inventory management

I joined HCL as Technical Support Officer helping customers of International client with Technical queries on Broadband Internet. I later went on to lead Early Life customer line of business team and responsible for day to day Operations & Service Delivery. Operations includes staffing, schedule adherence, process standardization and improvement, performance reporting, coaching, employee engagement & appraisals. Service Delivery includes delivering agreed service levels such as Average… Show more I joined HCL as Technical Support Officer helping customers of International client with Technical queries on Broadband Internet. I later went on to lead Early Life customer line of business team and responsible for day to day Operations & Service Delivery. Operations includes staffing, schedule adherence, process standardization and improvement, performance reporting, coaching, employee engagement & appraisals. Service Delivery includes delivering agreed service levels such as Average Speed of Answer, Abandon Rate, CSAT, Call Quality, First Call Resolution & Log in hours Show less