 Manage Service delivery for prioritized projects, rollouts, enhancements, and break-fixes. Successfully delivering projects on-time, within budget, timely communication on projects progress and in scope working in close collaboration with partners and peers located worldwide. Lead and work collaboratively with a group of senior technical / management teams. Familiar with tools and technology necessary to manage support (Ticketing tool, monitoring tools, management tools, project tracking etc.) Experienced to work within a fast-paced, high-pressure, dynamic environment. Lead on-shore, near-shore and off-shore agile teams, consisting of project managers, business analysts, front-end, back-end java engineers, and solution architects. Project lifecycle (planning through closure) Stakeholder communication Budget and timeline adherence Risk management – foreseeing and mitigating. Excellent facilitation skills, including the ability to function in a cross-functional team. Shall balance multiple projects, responsibilities, and conflicting priorities. Knowledge of project management methodologies Customer satisfaction

IT Service Management supporting 38 Network locations across INDIA for KMV Projects, KMV Spaces, and PIERSOFT TechnologiesKey responsibilities: • Heading the entire gamut of activities including budget planning, designing & implementation with effective project management for major IT infrastructure build outs including security systems • Leading the management of Capacity Planning, Events, and SLAs and OLAs• Designing the procedures for data High Availability and DR plans and reviews• ERP application support for Functional, Operational and Maintenance activities• Managing the operation of server systems 24X7 through Help Desk• Contribute for clients on-boarding, due diligence in Technical and Process• Scanning technology ecosystem regularly to identify new technology and suggesting initiatives to business• Ensuring the protection of information from external & internal threats• Conducting close review on the deployments with respect to utilization of servers and services • Steering the successful deployment of standard solutions and new capabilities • Driving the setup of IT Process in compliance to ITIL• Ensuring the implementation of ISMS standards across all Offshore projects• Planning & building IT strategies at enterprise scale involving selection of appropriate technology & products, negotiating with vendors, finalizing SLAs, outsourcing tasks and directing the timely completion of projects• Devising & implementing IT strategies & plans in line with the company’s business plans.• Conducting periodical cross-functional process reviews • Gathering the project requirements• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations• Maintaining key performance data for evaluations to support key decision-making program performance analysis• Formulating the technical strategies to reduce the OPEX• Reports to Directors

• Managed delivery of multiple enterprise-wide programs including Global Tech Refreshes, Cloud adoption, Application migration to Virtualized environments.• Established open and collaborative partnerships with team and stakeholders in a matrixed structure that includes Engineering, Solution Architects, QA, Operations Support.• Contributed to the companywide planning process that include budgeting, project prioritization, variance analysis.• Evaluated and implemented applications, internal tools, and processes which helped in increasing delivery efficiency and optimize operations.• Steered email server migration from Exchange Enterprise Services to O365.• Delivered excellence in establishing Tier-3 Datacenter.• Improved Information Security for Organizational Intellectual Property. • Engaged in deploying necessary IT controls for data Availability, Confidentiality and Integrity.• Led the implementation of DR plan through AZURE Site Recovery. • Centralized administration of Anti-virus for threats monitoring, reports, asset management. • Facilitated optimistic bandwidth utilization by implementing more Internet Usage policies and download controls. • Restricted unauthorized access to personal computing devices.• Successfully augmented network security by implementing port level security, Port Address Translation. • Conducted Software license audit and Regularized Microsoft products licenses as per SAM guidelines.• Vendor Management for Software Subscriptions, License Management• Negotiated with AWS Country Head for client wise discounts ($3,000) and for monthly discounts• Liaising - Conflict Management

• Taken over the IT support services from 3rd party vendor• Hardware and Software license• Created Accountability for IT Enterprise Support• Introduced Network Health monitoring metrics• Firewall migration

• Resolved pain areas in IT Operations• Defined Network access controls• Improvised Network performance• Introduced Helpdesk Management

Microsoft's Azure technology support services partner. Azure portal and monitoring services through SCOM. Handled 20+ US clients enabling 24X7 support, monitored about 200+ cloud computers to address Clients' Day-to-day IT requirements; Right from provisioning the virtual environments through Power Shell, Configuration, Monthly maintenance, Alerts till invoice generation through Service Desk. Experienced in -Microsoft Azure cloud service support-IT Service Delivery-Account Management (Service Desk Plus)-People ManagementFew clients from USA are eRecruit, Parallon, Talener, VTS, TN DoE, Land Services, Serenic, etc.,

M/s. Kensium Solutions is focused on LPO and Remote Infrastructure Management Services to USA clients; operates from Hyderabad and spread over Chennai and Bangalore. My responsibility is onboarding the clients and support their IT infra operational issues through Secured Remote Admin tools with a team of 25 members who supports 24X7 offshore model; Ensure to meet 100% SLA customer response and as well as resolution in compliance with ISMS process standards.Few of the Clients are: Fortas Law, Khan and Associates, BH Posture, Khan Interactive, Krohn and Moss, KAM Advisor, NorthStarBP, Paul Mankin Law offices and Todd Friedman Law, Summit Rentals, Hands on: Domain servers, email services, Backup services, Kasaya, LogmeIN, etc.Core Responsibilities: Service Delivery, ISMS Audits, Team Management, Vendor Management

As a member of the IT OPs Division, performed roles lead the IT Infrastructure Operations team for Internal IT support for maintaining and enabling the access to Hundreds of Product/Stage servers and Exchange Mail servers.• Lead the team of Windows and Linux L2 support team• Lead the FMS team for L1 support• Design, deploy and maintenance of AD, DNS, DHCP, SPAM controller and Exchange mail servers• Understand and accurately document customer requirements – capitalize on opportunities to improve CSAT and business relationships.

Team player, IT Network & Systems operation support. Core member of Network Security responsible in designing and implementing the ISMS BS7799 standards and conducted the Cross Functional Audits.

IT InfrastructureNetwork ManagementCross-Functional Support

Apple Mac AdministrationNetwork ManagementData TransmissionCoordination with multiple branch offices