Jayashree E Email & Phone Number

Implementing production changes as an on-call support to effectively manage production changes and upgrades, ensuring minimal disruption and maximum efficiency using ServiceNow.Developed shell scripts to automate health checks and deployed them to production environments. Also scheduled cron jobs in production. In case of cron job failures, investigate the logs, inspect each line of the script to understand its function, and provide necessary fixes.Examine the PL/SQL code that implement the business logic and look for logical errors then provide clear instructions on any actions to the affected users to fix the database error.Examine and comprehend the front-end application developed with Java to identify and fix errors that have occurred in the application.Utilize the Dynatrace tool to monitor server health checks and address any issues that arise.Engaged tools such as Super Putty, Toad, and SQL Developer as part of daily L2 support activities.Compile data from daily reports, focusing on recurring issues, performance metrics and highlight any significant changes or patterns. Utilize PowerPoint to create visually appealing reports.Adept at using ticketing systems to track, prioritize, and manage support requests. Ensures timely updates and communication with stakeholders by maintaining transparency.Conduct regular vulnerability scans using tools like Qualys or ServiceNow. Analyze the scan reports to identify critical vulnerabilities that need immediate attention.Monitor incidents, service catalogs, and problem records assigned and address them based on their priorities.Certification renewal on annual basis and schedule patching activities on a quarterly basis to ensure systems are up-to-date and prioritize patches based on the severity of vulnerabilities and the criticality of the systems affected.Managing servers and deploying application upgrades using WebLogic Console.

Bachelor Of Science - Bs, Information Technology

Activities and Societies: Hand Ball, Football and involved in NSS

B.Sc., Information Technology