• IT operations management and implementing improvement initiative.• Worked on defining processes in both project and operational contexts.• Interactions with clients for their valuable requirements, gathering and understanding of their business needs.• To get high-level overviews to the Business Heads, Organization's Training Heads and Head HR's for their requirements.• Responsible for generating the revenue and business process of our company ensuring that tactical plans to achieve these on a quarterly basis.• Ensuring excellent Customer Relationship Management, correspondence with clients, follow up regularly to make them onboard.• Maintaining the operational performance of the company and trying to reach next level performance.• Handling the Client Management, Vendor Management and Finance management process.• Designing & developing the product for IT Solutions and tracking of requirements and services delivery through Road Maps and Mile stones.• Conducting meeting with Team Leads on regular basis to identify the gaps and resolving the challenges on time with precision. • Responsible for generating the revenue and play a key role in company growth.• Develop and implement SEO, SMM and PPC strategies.• Worked on Google Analytics, Google Search Console, Google AdWords, Bing Master for client projects. I work closely with Project Managers on delivery of technical content, technical training to Corporates on various technologies. Further, I ensure the delivery is smooth and satisfied.