Jez Mc Carthy Email & Phone Number

Consultancy work for charity implementing software and developing agile practices. Consultancy work for TR managing changes and bugs within the SDLC of upgrades and hot fixes.

London Bridge

Global Exchange Upgrade 2016 & Microsoft Cloud• Worked as a business analyst (BA) and project manager on a global upgrade to Exchange 2016 and a move of c.10,000 mailboxes onto Microsoft Cloud. • Developed financial estimates for licencing for individual regions, split into various hybrid models of on-premise storage vs online Microsoft licencing. • Analysed headcount counts vs mailbox exports to determine actual numbers per region and department and identified operational… Show more Global Exchange Upgrade 2016 & Microsoft Cloud• Worked as a business analyst (BA) and project manager on a global upgrade to Exchange 2016 and a move of c.10,000 mailboxes onto Microsoft Cloud. • Developed financial estimates for licencing for individual regions, split into various hybrid models of on-premise storage vs online Microsoft licencing. • Analysed headcount counts vs mailbox exports to determine actual numbers per region and department and identified operational efficiencies. • Created confidential documentation for client and CEO audiences. • Held regular project updates, Frequently Asked Questions (FAQs) sessions and workshops with key shareholders, both internal and external.• Prepared RFPs for integrated project solutions and managed vendor relationships.• Established BA processes within the NRF global project delivery framework such as functional and non-functional requirement templates and document production.• Liaised with SMEs to determine application integrations, dependencies and roadmaps. Media Sterling Global Rollout• Worked as project manager on a global rollout of Microsoft Office (customised) NRF templates used for Bids, Credentials and presentations across c.10,000 desktops.• Liaised with senior business stakeholders to understand business processes and requirements prior to commencement of the project.• Created full set of project documentation. • Managed relationship between vendors and stakeholders, including working with regional Change Management leads on the successful delivery of the changes being rolled out.• Tracked project risks and expenditure. • Created regional communication plans, facilitated regional knowledge and training sessions and designed rollout framework. Show less

London, United Kingdom

Parallel projects inc. management of business process workflows and data integrations for a CRM software replacement, and responsible for testing of NBI software implementation using JIRA.

London Sw3

• Worked as lead business analyst on a core banking platform upgrade, and managed an office relocation through to post-implementation and review.• Analysed and translated business requirements through engagement with stakeholders and key banking staff. • Defined the ideal customer experience journey and analysed against technical capabilities of software upgrades. • Created high and low level “as is” process maps that showed the integration between teams, highlighting potential… Show more • Worked as lead business analyst on a core banking platform upgrade, and managed an office relocation through to post-implementation and review.• Analysed and translated business requirements through engagement with stakeholders and key banking staff. • Defined the ideal customer experience journey and analysed against technical capabilities of software upgrades. • Created high and low level “as is” process maps that showed the integration between teams, highlighting potential delays and pain points to be addressed. • Tracked and reviewed project plan against project life cycle and key deliverables.• Worked with technical architects, executives and 3rd parties to determine gaps between “as is” and “to be” processes.• Reviewed current AML / PEP / Sanctions regulations to ensure compliance within new ways of working.• Developed a staged implementation plan to ensure smooth transition for BAU staff and existing customers. Show less

Travelling south-east Asia and South America since December 2013, after my last project with Friends Life. Returned to London in late May 2014.

• Worked as the lead business analyst on a process improvement project aimed at improving existing processes and developing new processes across entire firm. • Developed end to end service process models including people, workflows and other attributes.• Organised and facilitated workshops with stakeholders and SMEs to design and define new processes. • Taken on ownership of process development deliverables for multiple areas.• Worked closely with all PM’s to ensure all cross… Show more • Worked as the lead business analyst on a process improvement project aimed at improving existing processes and developing new processes across entire firm. • Developed end to end service process models including people, workflows and other attributes.• Organised and facilitated workshops with stakeholders and SMEs to design and define new processes. • Taken on ownership of process development deliverables for multiple areas.• Worked closely with all PM’s to ensure all cross Programme/Project plans are aligned.• Planned, tracked and reported progress against work packages on all initiatives forming part of the change programme.• Maintained the Programme Risk and Issue Management system, ensuring alignment with risk management standards.• Created and owned relevant documentation as well as presenting monthly Board progress reports. Show less

• Worked on multiple projects in a tandem BA and PM capacity for the UK’s largest supplier of foreign currency to financial services.• Reviewed procedures within IT Security to ensure compliance with fraud and money laundering legislation. • Responsible for the smooth running of IT processes and financial investment systems in multiple locations. • Managed a project of data migration and ensured successful keyhole UAT pre-implementation. • Carried out analysis and planning of a… Show more • Worked on multiple projects in a tandem BA and PM capacity for the UK’s largest supplier of foreign currency to financial services.• Reviewed procedures within IT Security to ensure compliance with fraud and money laundering legislation. • Responsible for the smooth running of IT processes and financial investment systems in multiple locations. • Managed a project of data migration and ensured successful keyhole UAT pre-implementation. • Carried out analysis and planning of a large office move, to ensure business continuity, identification and management of risks and controls.• Worked closely and built relationships with firm-wide stakeholders to accurately analyse the “as-is” processes and presented business cases where changes were necessary.• Provided cost forecasts for the office move and data migration project, and owned relevant documentation. Show less

• Senior 2nd line support including BlackBerries, servers and network engineering, induction and training with various software formats and systems; both bespoke and industry standard.• Defined recurring problems and held workshops with firm partners and external suppliers to analyse and document process/systems improvement requirements.• Created training and implementation plan to be utilized firm wide, to implement new working practices to improve the way employees stored confidential… Show more • Senior 2nd line support including BlackBerries, servers and network engineering, induction and training with various software formats and systems; both bespoke and industry standard.• Defined recurring problems and held workshops with firm partners and external suppliers to analyse and document process/systems improvement requirements.• Created training and implementation plan to be utilized firm wide, to implement new working practices to improve the way employees stored confidential client information on internal systems and databases (reducing exchange server usage by 15%).• Completed cost/benefit analysis to determine viability of initiatives vs projected cost and time savings.• Carried out reviews of risk management procedures which involved gathering requirements for process improvements and developing mitigation steps to reduce the potential impact of these risks.• Used Microsoft Excel to carry out data analysis and to track issues and resolution times as part of a management drive to improve response times for user requests.• Strong focus on developing and maintaining relationships with users across all departments to identify training needs and areas where support could be tailored for specific requirements. Show less

• Senior 2nd line support involving server work such as policy group administration of staff and corresponding hardware, patching server room ports, AD administration, and daily maintenance of firm wide data backups, both directly on the server and manually. • Imaged both new and faulty laptops and desktops, setup new users, processed activation, and pushed out new policies and support packs within the BES. • Held meetings with American and London offices to review and improve the IT… Show more • Senior 2nd line support involving server work such as policy group administration of staff and corresponding hardware, patching server room ports, AD administration, and daily maintenance of firm wide data backups, both directly on the server and manually. • Imaged both new and faulty laptops and desktops, setup new users, processed activation, and pushed out new policies and support packs within the BES. • Held meetings with American and London offices to review and improve the IT setup processes for new starters, the current hardware management policies, and the contracts held with externally-sourced providers. This involved creating a comprehensive list of issues which were then dealt with in order of impact priority, with projected reductions to ongoing IT expenditure of up to 23%. • Educated users as well as resolving their current problems Show less

A; B, English; Mathematics

Education record