Jez Mc Carthy Email & Phone Number

Consultancy work for charity implementing software and developing agile practices. Consultancy work for TR managing changes and bugs within the SDLC of upgrades and hot fixes.

London Bridge

• Global Exchange Upgrade 2016 & Microsoft Cloud
• Worked as a business analyst (BA) and project manager on a global upgrade to Exchange 2016 and a move of c.10,000 mailboxes onto Microsoft Cloud.
• Developed financial estimates for licencing for individual regions, split into various hybrid models of on-premise storage vs online Microsoft licencing.
• Analysed headcount counts vs mailbox exports to determine actual numbers per region and department and identified operational… Show more Global Exchange Upgrade 2016 & Microsoft Cloud
• Analysed headcount counts vs mailbox exports to determine actual numbers per region and department and identified operational efficiencies.
• Created confidential documentation for client and CEO audiences.

London, United Kingdom

Parallel projects inc. management of business process workflows and data integrations for a CRM software replacement, and responsible for testing of NBI software implementation using JIRA.

London SW3

• Worked as lead business analyst on a core banking platform upgrade, and managed an office relocation through to post-implementation and review.
• Analysed and translated business requirements through engagement with stakeholders and key banking staff.
• Defined the ideal customer experience journey and analysed against technical capabilities of software upgrades.
• Created high and low level “as is” process maps that showed the integration between teams, highlighting potential… Show more
• Created high and low level “as is” process maps that showed the integration between teams, highlighting potential delays and pain points to be addressed.
• Tracked and reviewed project plan against project life cycle and key deliverables.

Travelling south-east Asia and South America since December 2013, after my last project with Friends Life. Returned to London in late May 2014.

• Worked as the lead business analyst on a process improvement project aimed at improving existing processes and developing new processes across entire firm.
• Developed end to end service process models including people, workflows and other attributes.
• Organised and facilitated workshops with stakeholders and SMEs to design and define new processes.
• Taken on ownership of process development deliverables for multiple areas.
• Worked closely with all PM’s to ensure all cross… Show more
• Worked closely with all PM’s to ensure all cross Programme/Project plans are aligned.

• Worked on multiple projects in a tandem BA and PM capacity for the UK’s largest supplier of foreign currency to financial services.
• Reviewed procedures within IT Security to ensure compliance with fraud and money laundering legislation.
• Responsible for the smooth running of IT processes and financial investment systems in multiple locations.
• Managed a project of data migration and ensured successful keyhole UAT pre-implementation.
• Carried out analysis and planning of a… Show more
• Carried out analysis and planning of a large office move, to ensure business continuity, identification and management of risks and controls.

• Senior 2nd line support including BlackBerries, servers and network engineering, induction and training with various software formats and systems; both bespoke and industry standard.
• Defined recurring problems and held workshops with firm partners and external suppliers to analyse and document process/systems improvement requirements.
• Created training and implementation plan to be utilized firm wide, to implement new working practices to improve the way employees stored confidential… Show more
• Created training and implementation plan to be utilized firm wide, to implement new working practices to improve the way employees stored confidential client information on internal systems and databases (reducing.
• Completed cost/benefit analysis to determine viability of initiatives vs projected cost and time savings.
• Carried out reviews of risk management procedures which involved gathering requirements for process improvements and developing mitigation steps to reduce the potential impact of these risks.

• Senior 2nd line support involving server work such as policy group administration of staff and corresponding hardware, patching server room ports, AD administration, and daily maintenance of firm wide data backups.
• Imaged both new and faulty laptops and desktops, setup new users, processed activation, and pushed out new policies and support packs within the BES.
• Held meetings with American and London offices to review and improve the IT… Show more
• Held meetings with American and London offices to review and improve the IT setup processes for new starters, the current hardware management policies, and the contracts held with externally-sourced providers. This.
• Educated users as well as resolving their current problems Show less

A; B, English; Mathematics

Education record