Collaborated with the business analyst to understand and gather business needs.Estimated efforts, created design documents, and obtained approval from stakeholders.Implemented business functionalities and resolved bugs and Conducted application testing, staging testing, and system integration testing.Performed cross-browser testing in a virtual machine environment.Consistently met and exceeded performance metrics including customer satisfaction ratings and response times.Participated in ongoing training to stay updated on product knowledge and customer service techniques.Consistently met and exceeded performance metrics including customer satisfaction ratings and response times

Analyzed business requirements, participated in technical design, development, and testing of various modules.Collaborated with team members using version control systems such as Git to organize modifications and assign tasks.Demonstrated effective problem-solving skills to troubleshoot customer concerns and ensure satisfaction.Provided user support and training on Jira functionalities to ensure effective utilization across departments.Utilized active listening techniques to understand customer needs and concerns and provide appropriate solutions.Provided exceptional customer service via phone, email, and live chat, addressing inquiries and resolving issues promptly.Maintained accurate records of customer interactions and transactions using CRM software.