1) SME with SAP Concur Expense & Travel to support employees with expense report,Travel and Payment inquires which include Reporting & Configuration functions and maintenance in the Concur system2)Worked in creation of Audit rule,Forms & Fields,Groups,Policies, Localization,Workflow ,etc.and other tools of Concur Expense Module3)Periodic review of Travel & Expense policy and Corporate credit card policy and process 4)Provided L3 Technical Concur support across Global markets and worked on 4000+ HP ServiceCenter/Service Manager based tickets7)Worked on the corporate AMEX/CITI card transaction reconciliation between bank statement and Accounting &Travel system9)Worked on Cognos Query studio to fetch basic reportsSkills: Concur , Analytic/Intelligence Tool,SQL

1)Responsible for production support and monitoring the daily batch interfaces, Import/Export Concur jobs and application run status2)Provided L3 Technical Concur support across APAC,AFME,LATAM and Central America markets 3)Worked on HP Service Center based tickets 3)Monitored and provided support for the Concur SAP Migration around 15+ markets4)Provided 18*5 customer support to ensure customer satisfaction and ensure communication is customer focused and professional5)Responsible for production support and monitoring the daily batch interfaces, Import/Export Concur jobs and application run status6)Act as an administrator for the Concur system( trouble shooting issues, providing access, changeapprover/delegate, making changes in employee profiles, etc.)7)Good interaction & worked with AMEX/CITI card teams, Middleware teams(GMFT & EIH) & ERPteams(SAP,E1)8)Notify the Concur Expense & Travel escalated issues to Team lead & Clients and providing supportSkills: Concur, SQL