Strategic result driven Client Engagement Leader - - Create, nurture and build strong Client relationships, delivering exceptional service- Focus on Client business needs- Drives impact based on data-driven analytics, maximising adoption- Identify, lead strategic growth opportunities using innovation- Drive Client business outcomes and value based on ROI - Deep Product, Business and Market knowledge- Adhere best practices by providing delivery governance- Eye on the impact by monitoring AI usage analytics- Provide Transformational Leadership - Empower Client and internal cross teams to deliver cutting edge loyalty solutions- Connect dots across products, value added services from delivery and client engagement perspective- Ensure our loyalty solutions timely delivery for digital implementations- Provide clear, concise, transparent communications to stakeholders and teams- Drive Client Delight being a Trusted Partner

As Technical Support Account Manager - I am the single POC for all technical items, enhancing existing support. My responsibilities include access client cases, MSRs, and feedback to identify and address knowledge gaps and provide solutions to reduce support costs. Answer technical product questions and teach clients about best practices related to technical product usage. I have excellent communication skills backed by strong Phenom Product knowledge. I am great relationship builder with large/complex/strategic clients. I have acumen for critical thinking skills, problem solving mindset, ability to identify patterns and see big picture, ability to explain technical details to non-technical audience. I am focussed on client business needs, resolving conflicts and provide solutions to address the technical gaps.

I've overall accountability for the successful delivery of Talent Experience Platform, working closely with customers from contract signature through launch. Owning Project Delivery, providing both functional and technical consultation whilst managing resources across the different teams responsible for supporting delivery - Implementation, Engineering, Product, Advisory, Customer Enablement, DevOps, CloudOps, etc.Key ResponsibilitiesPrimary point of contact for all customers throughout implementation through Hyper Care, owning all facets of service delivery - including planning, requirements gathering, resource and budget management, risk management, governance, and stakeholder management - ultimately driving the success of implementation.Trusted advisor to customers, maintain holistic view of their end-to-end solution, ensuring optimal setup for maximum value realization. Through a series of discovery workshops, advise on and validate technical setups (e.g., Integrations with their Applicant Tracking System and third party such as job boards, CSR & SSL, SSO, domains/subdomains/subdirectories and email white labeling). Consult on functional configuration, bringing the SMEs on need basis.When delivering products/features in the early stages of maturity, work with Product team to ensure successful delivery of our customer requirements whilst helping gather valuable market readiness insights allowing us to continue to develop and improve our platform.Track and communicate project performance to all stakeholders (internal and external), ensuring that deliverables are managed withing appropriate risk tolerance levels.Key Factors - Program and Personnel Management, Technical aptitude, Functional and Business Process Consulting, Risk Management and Decision Making, Customer Empathy and Focus on Business Goals, Communication, Communication

More than 16+ years of Industry experience as a Developer, Engineering Manager, Development Manager, Application Support Manager and Project Manager. Lead Product and Application development and ramp up of legacy long running projects on different cutting edge technologies and agile methodologies. Specialities include - Technical Leadership, Product Development, Delivery Management, Project Management, Cloud Computing, Application Development(Java/J2EE, Microsoft Technologies, Delphi, ASP, VC++, etc)Domain - HR, Education, Gaming, Transportation, Retail, etcExcellent knowledge in Project Life Cycle, Product Life Cycle, SDLC and Project Management, exhibits excellence in Project Tracking, Stakeholder communication, analyzing KPIs and defining action items for improvement, impact analysis, thorough knowledge in Business Process Understanding, Requirement Understanding and Mapping, Design, Development, Testing, Procedure Development, Training Business Process Re-engineering, etc. Worked in USA and have handled and lead onsite-offshore multi cultural and diverse teams. As part of IBM Lead Shakti as a Woman Leader and worked with Women Engineers to enable their career path, conducted various workshops, led i-for-ideation, mobithons, grace hopper conferences, lead women engineers to women engineering colleges to get the students industry ready. Represented IBM in CII and IWN of Visakhapatnam Chapter. Was an active member of Rotary Club and led various initiatives.