Jay Avaiya Email & Phone Number

Canada

United States

Surat, Gujarat, India

∙ Administered and maintained Windows Server environment (such as Windows Server 2019), ensuring proper configuration, performance, security, and reliability.∙ Set up Active Directory (AD) users including create, modify, and delete user accounts, groups, and organizational units (OUs), and managed user access control (permissions) for various applications and network resources.∙ Configured and managed network settings (DNS, DHCP, IP addressing), and enforced security policies using tools like Group Policy Objects (GPOs) to enhance security and automate tasks like software installation, shared network drive mapping.∙ Maintained comprehensive documentation on system configurations, network infrastructure, troubleshooting procedures, and changes to the IT environment for future reference and auditing.

Surat, Gujarat, India

∙ Provided Tier 1 support to end-users via phone, email, and in-person, addressing issues related to desktop hardware, software, network connectivity, and mobile devices in a timely and efficient manner.∙ Troubleshot and resolved hardware and software issues, including workstations, laptops, printers, mobile devices, and peripherals, ensuring minimal downtime.∙ Managed user accounts and access by creating, modifying, and deleting accounts in both on-premises environments and Office 365, while supporting onboarding and offboarding processes for employees.∙ Documented and tracked support requests using ticketing system, ensuring that all issues were accurately logged, status updates provided, and resolutions were effectively communicated.∙ Provided support for network infrastructure issues, including troubleshooting connectivity problems, remote access solutions, and assisting with hardware and software installations and configurations.∙ Escalate complex issues to Leadership as required.

Postgraduate Diploma, Applied Network Infrastructure And System Administration

* IT Infrastructure Planning and Deployment * Scripting with PowerShell * Networking Routers and Switches: VLANs, OSPF, EIGRP, NAT.

Bachelor Of Engineering - Be, Computer And Information Sciences And Support Services