Jay Castillo Email & Phone Number

4Th Floor Sunnymede It Center, South Triangle Quezon Avenue, Quezon City 1103, Philippines

• Interact with IT Consulting firm for system development requirements needed for the Comprehensive School Safety (CSS) project. • Provide technical support assistance by responding to inquiries regarding error encountered or questions on how to use/navigates the DRRMIS Application.• Involved in Users acceptance testing (UAT) and national level simulation to ensure the usability of RADaR mobile/web app.• Conduct system orientation/training to School DRRM, IT DRRM coordinator and School watching team.• Review systems documentation written by IT consulting firm

8 Rockwell, Rockwell Center, Hidalgo Drive, Makati, 1210 Metro Manila

• Provide technical specifications and technical comparison for the best technology to be use by client.• Administering Cloud Infrastructure and Databases in Microsoft Azure.• Work closely with Solution Architect and Business Analyst to understand the business solution design.• Manages Microsoft Dynamics NAV customer Licenses.• Manage database Back-up and Recovery.• Provide assistance by responding to inquiries regarding errors, problems, or questions programs.• Train end users or technical support staff to use and support program • Document technical support procedures

Singapore, Singapore

• Primarily in-charge in deploying the bug fixes, system improvements and change request.• Maintaining the Version List and release management.• Prepare technical documents, and manuals, or instructions required by the project.

Unit 1507/15Flr Antel Global Corporate Building Ortigas Center, Pasig City

• Supervise the roll-out of bug fixes, enhancement, and change request to the iVision countries.• Review user and technical documentation written by others to confirm consistency with programs operations• Participates in project enhancement planning with other business analysts and Team members.• Provides before-during-after implementation support.• Conducting user-acceptance testing to ensure the program can be used easily, quickly and accurately.

Unit 1507/15Flr Antel Global Corporate Building Ortigas Center, Pasig City

• Provides technical implementation, upgrade and support activities for Global iVision technical staff and iVision users. • Provide technical assistance by responding to inquiries regarding errors, problems, or questions with programs• Create knowledge transfer documents/ iVision configuration/SetUp and other related documents for technical team

Level 40 Unit 808. Pbcom Tower, Ayala Avenue, Corner Rufino, Makati City

• Create, test and maintain ERP Solutions.• Work with other technical consultants and application consultants to plan the program specifications and program enhancements.• Create, Merge and Customize NAV objects• Install, Configure and troubleshoot POS setups• Go onsite visit for the project development and project deployment (Singapore and Malaysia).• Assist the client during POS implementation.

8Th/F Unit 808. Antel Global Corporate Building Ortigas Center, Pasig City

• Create, test and maintain iSys program code.• Work with programmers to plan program code enhancements and changes.• Occasionally work with customers to clarify the intent of new features and resolve problems.• Install, configure and troubleshoot iSys software• Assist the client in installation and configuration iSys software and SQL databases

3Rd Flr. Randa Bldg., 146 Brgy Bahay Toro Mindanao Ave. Quezon City

• Create, test and maintain iSys program code.• Work with programmers to plan program code enhancements and changes.• Occasionally work with customers to clarify the intent of new features and resolve problems.• Install, configure and troubleshoot iSys software• Assist the client in installation and configuration iSys software and SQL databases.

Bachelor Of Secondary Education, Major In Library Science

Bachelor Of Science In Computer Science