Jaybee Mari Ormasa Email & Phone Number

Manila, Ncr, Ph

Manila, National Capital Region, Philippines

Responsible in monitoring team member performance through auditing their chats to identify opportunities and provide real time feedbackCommunicating wins and opportunities along with suggestion actions that may be implemented to help improve performanceWorks closely with Team Leads and Operations Managers to collaborate ideas to ensure that we are able to meet client expectations on overall customer experience by meeting targets such on eNPS, CSAT, RCR, CCPLH and Sales Strike Rate

Manila, National Capital Region, Philippines

Managed customer complaints and follow ups through case management Coordinate with various departments and dealerships to raise customers concerns/follow ups on existing query/complaint

Assisted customers on sales enquiry/requests through understanding overall needs and check for possible cross-selling depending on the information given by the customerManaged customers’ requests on service disconnection while attempting to save through providing options Maintained high quality experience by ensuring that I am able to achieve customer experience requirement on AHT, TNPS, ASAT, FCR, Core Strike Rate on Sales and Saves/Disconnection Performance

Philippines