Manager, Member Solutions Centre
CurrentThe Manager, Member Solutions Centre (MSC) is a results-oriented, member-focused Access Credit Union Brand Champion who is responsible for the overall performance of the MSC and its successful integration with the branch network. They provide support, guidance, coaching, and training to the MSC team and foster a culture that supports Access Credit Union’s Mission Statement, through the fulfillment of our Value Proposition. This position oversees delivery of a full range of services to existing and new members of Access Credit Union. They are accountable for all day-to-day operations of the MSC and they ensure that all established policies and procedures are followed. They ensure members are promptly and professionally served and that MSC operations are driven by a member-focused model of service that works collaboratively with all areas of Access Credit Union